Nicholas Keith Ferrer
Brooklyn
Summary
Adept at enhancing customer experiences and public safety, my tenure at Administration for Children's Services, ACS, showcases a blend of mental alertness and exceptional customer service. Skilled in emergency preparedness and conflict resolution, I've significantly contributed to team efforts and efficiency improvements, demonstrating a strong work ethic and professional demeanor in high-stress environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Special Police Officer
Administration for Children's Services, ACS
02.2025 - Current
- Increased public trust in Special Police Officers through professional conduct and adherence to department policies and procedures.
- Demonstrated sound judgment under pressure while responding quickly to urgent situations, preserving public safety and minimizing harm.
- Collaborated with team members to develop emergency preparedness plans, ensuring optimal response capabilities during critical situations.
- Conducted thorough property inspections, identifying potential security vulnerabilities and recommending appropriate preventative measures.
- Maintained order during special events, ensuring a safe environment for attendees and participants.
Head Cocktail Bartender
Coterie Hudson Yards
08.2024 - 02.2025
- Crafted specialty cocktails to enhance customer experience and satisfaction.
- Improved bar efficiency by maintaining organized inventory and supplies.
- Managed customer orders with precision, ensuring timely service.
- Enhanced ambiance and customer loyalty with personalized drink recommendations.
- Provided exceptional service to facilitate repeat business and customer retention.
- Engaged with customers to provide a personalized and memorable experience.
Server/Bartender
South Brooklyn Foundry
09.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
Walgreens/Duane Reade
10.2017 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server,Busser,Barback,Hostess
Uno Pizzeria & Grill
08.2016 - 11.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY08-2022
Associate of Arts - Business Management
Saint Francis College
Brooklyn, NY09-2018
High School Diploma -
Xaverian High School
Brooklyn, NY06-2015
Skills
- Mental alertness
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Service prioritization
- Team collaboration
Timeline
Special Police Officer
Administration for Children's Services, ACS
02.2025 - Current
Head Cocktail Bartender
Coterie Hudson Yards
08.2024 - 02.2025
Server/Bartender
South Brooklyn Foundry
09.2021 - 06.2024
Customer Service Representative
Walgreens/Duane Reade
10.2017 - 09.2021
Server,Busser,Barback,Hostess
Uno Pizzeria & Grill
08.2016 - 11.2018
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Arts - Business Management
Saint Francis College
High School Diploma -
Xaverian High School
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