Nicholas Macomber
Denver,CO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Very driven and ready to tackle any task in hand with proficiency, and always enthused by growth and knowledge obtained doing such tasks. Cares deeply about customers and believes customer service is a crucial skill to properly ensure all work is done correctly and the customer is happy with the work done.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Maintenance Technician
The Connor Group
Denver, CO
10.2023 - 01.2024
- Performed routine maintenance and repairs on apartment buildings, such as painting, plumbing, electrical work, carpentry, and HVAC systems.
- Inspected apartments for safety hazards and took corrective action when needed.
- Maintained records of all maintenance activities to ensure accountability.
- Coordinated with building owners regarding tenant requests for maintenance services.
- Installed new appliances in apartments upon request from tenants or landlords.
- Assisted with the installation of locks and security systems in the apartments.
- Conducted regular inspections of the property to identify potential maintenance issues before they became serious problems.
- Repaired broken windows, doors, walls, and other fixtures in an efficient manner.
- Responded quickly to emergency repair requests from tenants or landlords.
- Diagnosed problems with heating and cooling systems using specialized testing equipment.
- Cleaned air ducts and replaced filters as necessary to maintain optimal air quality levels throughout the building complex.
- Ensured that all fire alarms were functioning properly at all times.
- Stocked supplies such as paint, tools, and cleaning products for use during maintenance tasks.
- Completed minor electrical, plumbing and HVAC maintenance for building occupants.
- Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
Operations Manager
Ideal Home Energy
Lakewood, CO
11.2022 - 10.2023
- Led meetings with internal team members, consultants and contractors.
- Created great relationships with customers and assured them and their homes were taken care of properly.
- Answered series of questions and educated myself on new things.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Created team objectives and roles with specific goals outlined for each individual.
- Conducted periodic inspections of job sites for quality and progress.
- Managed scheduling, training and inventory control.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Solar Project Manager
Ideal Home Energy
Lakewood, CO
11.2022 - 10.2023
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Reviewed contracts before signing them on behalf of the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Insulation Foreman
Ideal Home Energy
Lakewood, CO
08.2022 - 10.2023
- Obtained specifications and directed work for construction crews.
- Delegated work to staff, setting priorities and goals.
- Delegated duties to employees based on skillset.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Created work crew schedules and delegated assignments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Reported project progress, site problems and labor status to supervisors.
Aeroseal Lead
Ideal Home Energy
Lakewood, CO
08.2021 - 10.2023
- Handled customers furnaces/HVAC with care
- Determined leakage within Duct Systems
- Followed a series of steps to seal leakage within Duct Systems and made those systems more efficient.
Insulation Worker
Ideal Home Energy
Lakewood, CO
10.2020 - 10.2023
- Applied adhesives and other compounds to ready surfaces for insulation.
- Covered and lined structures with blown or rolled forms of materials to insulate against cold, heat or moisture.
- Demonstrated thorough understanding of and skill for insulation preparation and installations.
- Selected appropriate insulation, ranging from mineral wool to fiberglass, based on characteristics of material and use.
- Maintained equipment, making repairs and modifications to extend life of such tools.
- Filled blower hoppers with insulating materials.
- Trained 15 technicians to consistently maintain and operate equipment to avoid injuries.
- Removed old insulation and asbestos by following strict safety procedures.
- Distributed insulating materials evenly into small spaces within floors, ceilings or walls with blowers and hose attachments.
- Installed loose or foam insulation in tight spaces to meet building code requirements.
Line Cook
Waterton Tavern
Roxborough, Colorado
10.2019 - 10.2020
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Maintained accurate records of daily production sheets including waste logs.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Adhered to sanitation policies at all times when handling food products.
- Inspected equipment for cleanliness prior to use every shift.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Server/Line Cook
Fuzzy Taco Shop
Centennial, CO
03.2019 - 07.2019
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Adhered to sanitation policies at all times when handling food products.
Education
GED -
06.2019
Skills
- Performance Improvements
- Project Development and Lifecycle
- Systems Implementation
- Purchasing and Procurement
- Staff Development
- Project Management
- Goal Setting
- Team Building
- Verbal and Written Communication
- Customer Service
- Positive Role Model
- Teamwork and Collaboration
- Attention to Detail
- Positive Attitude
- Problem-Solving
- Decision Making
- Inventory Reporting
- Organizational Skills
- Supervision & Leadership
- People Skills
- Computer Skills
- Reliable & Trustworthy
Certification
- Certified Solar PV Associate
- Certified Solar PV Installer
- Certified AeroSeal Tech
Timeline
Maintenance Technician - The Connor Group
10.2023 - 01.2024
Operations Manager - Ideal Home Energy
11.2022 - 10.2023
Solar Project Manager - Ideal Home Energy
11.2022 - 10.2023
Insulation Foreman - Ideal Home Energy
08.2022 - 10.2023
Aeroseal Lead - Ideal Home Energy
08.2021 - 10.2023
Insulation Worker - Ideal Home Energy
10.2020 - 10.2023
Line Cook - Waterton Tavern
10.2019 - 10.2020
Server/Line Cook - Fuzzy Taco Shop
03.2019 - 07.2019
Arapahoe Community College - GED,
References
References available upon request.
References
References available upon request.