Nicholas Matusewic Matusewic

· Ensure quality service delivery by application of, tracking of, and compliance with practice standards, policies and procedures, identified outcomes, and contract/licensing requirements.

· Analyze, plan, implement, and monitor compliance requirements for multiple funders’ program guidelines. Ensure that updates are incorporated in a timely manner for compliance.

· Assure that employees meet the requirements of the applicable services and contracts.

· Ensure proper staff training and identify staff training needs to meet practice standards and licensing/contract requirements.

• Provide coverage for direct service as needed.
• Address client concerns/issues related to LSS direct service employees.
• Conduct case record reviews and case consultation as necessary.
• Assist with the identification of program outcomes.
• Assure the tracking of required outcomes.
• Problem solve day to day challenges and provide feedback to direct reports as well as other leadership.
• Develop services and programming that aligns with requirements and incorporates up-to-date and relevant approaches to service delivery.
• As required by service, develop and implement employee schedules.

· Work collaboratively with human capital on the recruitment and interviewing of direct service employees.

• Establish priorities and directs the work of program staff to include delegating and overseeing work assignments.
• Conduct performance evaluations and review/support goals of staff.
• Select, train/teach, assign, coach and evaluate assigned LSS employees.

· Build trusting and open relationships with staff through open dialogue as well as intentional and ongoing employee conversations.

• Hold direct reports accountable for the responsibilities associated with their role.
• Support day-to-day functioning of assigned employees in support of the agency goals and strategies.
• Ensure communication and implementation of agency-wide policies and procedures to program staff.
• Schedule and facilitate staff meetings on an ongoing basis.
• Work collaboratively with employees and other leaders to problem solve and provide solutions to issues encountered by direct service employees.
• Provide ongoing support and guidance to employee which promotes autonomy and critical thinking.
• Partner with program manager and/or director to respectfully address and resolve human capital issues including accountability, promotion, coaching and other performance matters.
• Serve as a role model for employees.
• Recognize the need for consistent change.
• Work collaboratively with the team to provide feedback on change initiatives and implement changes.

· Ensure that team members complete required documentation to support the billing, cost reporting, and invoicing process.

· Work collaboratively with business services to trouble shoot billing issues.

· Review necessary reports to assure that serviced rendered are billed.

· Participate in the development of the program/service budget and rates.

· Oversee revenue and expenditures. Make necessary adjustments to meet the financial goals of the program.

· Conduct financial reviews with the Manager/Director.

· Expected to understand productivity expectations, communicate, and uphold the standards that have been established for the employees and the programs supervised.

I provide an array of services to residents at the Union Grove, Green Bay, Chippewa Falls Veterans Housing and Recovery Programs to include Individual and or group psychotherapy services to adult. Conduct assessments of client needs using clinical interview, objective diagnostic tools, and collateral contacts. Develop treatment plans collaboratively with clients and provide agreed upon and necessary therapeutic services in keeping with strength-based, evidence-based best practice standards. Maintain detailed clinical records and make recommendations concerning case disposition. Complete agency related phone calls, email, and paperwork in a professional and timely manner. Adhere to high ethical, professional, and legal standards such as WI State Statutes, Health Insurance Portability and Accountability Act, Counsel on Accreditation, American Psychological Association, American Counseling Association, American Association for Marriage and Family Therapy, and National Association of Social Workers. Actively participate in clinical supervision meetings as required to meet best practice and licensure standards. Attend staff meetings and participate in training and quality improvement activities as required by agency and under licensure. Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. I have worked directly with Program Supervisors and Managers to set expectations for scheduling clients. I am a representative of the agency to interested individuals, professionals.

Advocated on the behalf of Veterans and dependents with claims for State and Federal benefits that they may be entitled to. I acted as a Power of Attorney to Veterans or their dependents when representing their claims for specific needs to obtain State or Federal benefits.

• Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
• Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.

I coordinated the care of the homeless/chronically homeless Veterans in the HUD-VASH program. Screened referrals, confirmed eligibility, and managed admission to the HUD-VASH program. I participated in crisis intervention, multidisciplinary team meetings, and family counseling. Provided intensive case management, treatment and supportive services to Veterans. Assisted Veterans with improvement of their overall health, social connectedness, and function at their highest level within the community. I bestowed guidance with home searches, referred Veterans to VA and community agencies for assistance with rental deposits, utilities, furniture, food, transportation, dental, employment, and other needs. Held monthly informational support groups to foster friendships between the VA and HUD. I worked in partnership with the Department of Housing and Urban Development to house homeless Veterans and assist Veterans in maintaining their housing, I was responsible for biopsychosocial assessments, treatment planning and clinical case management. I made referrals for inpatient and outpatient mental health and substance abuse treatment. Frequently collaborated with community agencies. Locally and nationally participated within network conference calls. I was responsible for program development, implementation, and reconfiguration. Maintained detailed client notes using the Veterans Affairs CPRS system. Lastly, I was a member of the Social Worker Planning Committee at the Milwaukee Veterans Affairs Medical Center.

Case Manager for the Waukesha Alcohol Treatment Court. I monitored and provided case management services to individuals with three or more OWI offenses. Case management services include intake evaluation through discharge from the program by successful completion of the program or by the inability to follow guidelines of the Waukesha Alcohol Treatment program. I provided structure, accountability and support for a successful recovery. Made referrals treatment and other community based support services. I met face to face with clients in the office or at their home while maintaining regular ongoing contact with all pertinent client activity and status regarding treatment, attendance at self-help groups, employment, alcohol/drug tests and SCRAM results, ancillary services and the client’s family life.

Ability to recognize and refer at-risk youth to onsite social services. I participated in Dialectical Behavioral Treatment sessions weekly with the residents at Lad Lake. Provided guidance to residents while participating in community activities.