Goal oriented-results driven motivated self starter with extensive experience in management and employee development. Known for exceptional multitasking and problem-solving abilities, successfully streamlining operations, enhancing communication while constantly improving safety and efficiency.
Overview
19
19
years of professional experience
Work History
Lead Dock Worker
Action Xpress/Tax Air Freight
Des Moines, IA
06.2021 - 11.2025
Oversaw daily dock operations, ensuring timely loading and unloading of freight.
Mentored new hires by providing comprehensive training on equipment operation, safety procedures, and company policies.
Streamlined communication between dock workers, management, and clients, ensuring smooth operations during high-volume periods.
Implemented inventory control measures to maintain accurate records of incoming shipments and outgoing deliveries.
Facilitated cross-training opportunities within the team enabling flexibility in personnel assignments during peak seasons or staff shortages.
Used hand-held scanners and physical logs to accurately track item movements.
Used fork lifts, hand truck, and pallet jacks to move materials on dock.
Dock Leader
Lineage Logistics
Des Moines, IA
02.2016 - 10.2020
Conducted regular performance evaluations and provided constructive feedback for employee development.
Built motivated warehouse teams to consistently accomplish operations goals and exceed performance targets.
Reinforced a culture of safety by conducting regular safety meetings and providing ongoing training for all team members.
Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
Trained team members to use proper loading and unloading techniques and comply with safety procedures.
Store Manager
Northern Lights Pizza
Des Moines, IA
01.2007 - 04.2010
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Managed inventory levels, optimizing stock control processes to reduce waste.