Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas (Nicho) Mulkey

West Topsham,VT

Summary

Skilled Mechanic with a robust history of diagnosing and resolving complex mechanical issues, notably at Drudge Parlor and Bob's BMW where I specialized in vintage motorcycle restoration. Leveraging exceptional troubleshooting abilities and a mechanical aptitude, I enhanced shop efficiency and client satisfaction. Expert in maintenance and repairs, I excel in customer relationship management, ensuring timely and quality service delivery.

Overview

9
9
years of professional experience

Work History

Mechanic

Self Employed
03.2019 - 02.2024


  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance and repairs to automotive vehicles, sailboats, tractors, lawn equipment and generators.
  • Consulted with clients regarding logistics of receiving parts in a timely manner.

Mechanic/Owner

Self
08.2015 - 03.2019
  • Owned and operated at vintage motorcycle shop servicing BMW, Harley Davidson, Triumph and Honda motorcycles.
  • Rebuilt motors for clients in a timely manor, always using manual procedures and proper parts. Harley Evo, Ironhead & Shovelhead. BMW airheads being a specialty.
  • Refurbished and sold vehicles
  • Built custom wiring harnesses
  • Installed and trued wheel spokes
  • Had an odd obsession with vintage Vespa scooters. Bought, refurbished and sold to German market.

Motorcycle Service Writer

Bobs BMW
08.2016 - 01.2017
  • Worked primarily with clients who owned vintage motorcycles and assisted in the museum.
  • Played a key role in increasing the shop''s efficiency by recommending and implementing new tools or processes that streamlined motorcycle repair workflows.
  • Delivered customer motorcycles via trailer when circumstances arose.
  • Stayed current on industry trends and developments, attending training sessions to continuously improve technical knowledge and skills.
  • Improved overall shop efficiency by properly documenting all completed services in accordance with company guidelines.
  • Maintained a clean and organized workspace to ensure the efficient completion of tasks and optimal work environment.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Education

High School Diploma -

Baltimore City Community College
Baltimore, MD
05.2008

Skills

  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Customer Relationship Management
  • Technical understanding
  • Mechanical Aptitude

Timeline

Mechanic

Self Employed
03.2019 - 02.2024

Motorcycle Service Writer

Bobs BMW
08.2016 - 01.2017

Mechanic/Owner

Self
08.2015 - 03.2019

High School Diploma -

Baltimore City Community College

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Nicholas (Nicho) Mulkey