Hi, I’m
Nicholas(Nick) Grissom
Bowling Green,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
year of professional experience
Work History
Army
Soldier
08.2022 - 12.2022
Job overview
- Secured and protected military property, assets and personnel.
- Implemented tactics, procedures, and techniques for defense systems.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Upheld Army dress and appearance regulations for professional appearance.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
Walgreens
Customer Service Associate
10.2020 - 03.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Allen County-Scottsville High SchoolScottsville, KY
High School Diploma
05.2022
University Overview
- 3.0 GPA
- Extracurricular Activities: 4 Year Varsity Football, 2 year Varsity Tennis.
Skills
- Critical Thinking
- Equipment Maintenance
- Asset Protection
- Weapons Handling
- Records Review
- Strategic Thinking
- Conflict Resolution Techniques
- Safety Regulations
- Physical Fitness
- Squad Leadership
- Issue and Complaint Resolution
- Presenting Solutions
- Customer Support
- Bagging Groceries
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Information Updates
- POS Transactions
- Customer Service and Assistance
- Rewards Programs
- Courteous with Strong Service Mindset
- Customer Account Management
- Store Merchandising
- Needs Assessment
- Efficient and Detail-Oriented
- Collecting Carts
- Professional Integrity
- POS Systems and Ordering Platforms
- POS Inventory System Operation
- Front-End Support
- Multitasking Abilities
- Station Preparation
- Special Requests
Timeline
Soldier
Army
08.2022 - 12.2022
Customer Service Associate
Walgreens
10.2020 - 03.2021
Allen County-Scottsville High School
High School Diploma
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