Nicholas P. Smith
Pittsburgh,PA
Summary
Multi-tasking, Proactive Service Manager bringing 3 years of Restaurant experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
10
10
years of professional experience
Work History
Bartender / Server
Pins Mechanical
02.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Pro-Manager/Service Prosessional
Darden Restaurants, Bahama Breeze
02.2019 - 09.2022
- Followed up with customers during and after to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Other Jobs exceeded at are Bartender, Server, Cook, Expo, Production, Hostess, Professional Manager.
Field Technician
PSI & Intertek
02.2017 - 10.2019
- Testing of concrete
- Inspect rebar and concrete
- Maintaining good service for customers
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Adjusted machine settings to maximize performance and equipment longevity.
Pin Chaser & Maintenance
Crafton-Ingram Lanes & Paradise Island Bowl & Beach, Ingram
03.2017 - 12.2017
- Fixed & Maintained Ball Return Machines
- Cleaned Front and Back of House
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Cashier/Sales Associate
Harbor Freight
01.2016 - 12.2016
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Delivered consistently accurate orders, special requests
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
Usher/Cashier
Cinemark Plaza, Settlers Ridge
11.2014 - 04.2015
- Worked Concession Stand
- Cleaned Theaters
- Ushered
- Cooked Food
- Worked Ticket Booth
- Cashier
- Assisted patrons with seating by giving directions and lighting paths.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
High School Diploma -
Montour High School
Mckees Rocks, PASkills
- P>Proficient in Management
- P>Customer service management
- P>Employee supervision
- P>Staff Management
- P>Culture development
- P>Management Experience
Timeline
Bartender / Server
Pins Mechanical
02.2022 - Current
Pro-Manager/Service Prosessional
Darden Restaurants, Bahama Breeze
02.2019 - 09.2022
Pin Chaser & Maintenance
Crafton-Ingram Lanes & Paradise Island Bowl & Beach, Ingram
03.2017 - 12.2017
Field Technician
PSI & Intertek
02.2017 - 10.2019
Cashier/Sales Associate
Harbor Freight
01.2016 - 12.2016
Usher/Cashier
Cinemark Plaza, Settlers Ridge
11.2014 - 04.2015
High School Diploma -
Montour High School
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