Nicholas "Palmer" Forgay
Belgrade,MT
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Independent Contractor
Sage Premier Services
Bozeman , MT
04.2023 - Current
- Cleaned windows using specialized equipment and eco-friendly cleaning solutions.
- Ensured safety protocols were followed during high-altitude cleaning tasks.
- Provided customer service by answering questions about services provided by company.
- Communicated effectively with customers regarding scheduling needs or potential hazards in the work area.
- Cleared snow from driveways and walkways using shovels and snow blowers.
- Ensured safety by applying ice melt and sand on slippery surfaces.
- Monitored weather conditions to anticipate snow removal needs efficiently.
- Maintained tools and equipment in good working condition for reliable use.
- Communicated with clients to confirm service requests and expectations clearly.
Valet Supervisor
The Yellowstone Club
08.2021 - 04.2023
- Answered guest's questions about property amenities and services.
- Completed claim check, vehicle damage and billing dispute forms.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Issued and collected claim tickets and processed valet parking fees.
- Monitored and documented guest traffic flow in valet lot.
- Entered guest vehicle information and location in computerized valet parking system.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
Valet Attendant
The Yellowstone Club
06.2020 - 08.2021
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Maintenance Technician
Moonlight Basin
03.2018 - 01.2020
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Front Desk Receptionist
Big Sky Resort
11.2017 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
Waiter/Food Prep
Grits
12.2016 - 12.2017
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized and re-stocked various stations and self-service items.
Land Surveyor Assistant
Willams Land Surveying
01.2016 - 07.2016
- Set up precise measurement and control equipment.
- Performed field calculations to complete assessments.
- Measured and marked property lines and key topographic features.
- Employed GPS technology to pinpoint baseline, meridian, tier and range coordinates defining boundaries of township residential lots.
UPS Package Handler
UPS
09.2015 - 12.2015
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
High school diploma -
Cairo High School
2015
Skills
- Customer Service Excellence
- Reading Comprehension
- Guest Flow Management
- Efficient Service
- Recordkeeping Requirements
- Delivery Schedules
- Customer Accounts Management
- Transportation Accomodations
- Administrative Support
- Monitor Work Performance
- Positive Reinforcement
- Maintenance Requirements
- Clean Driving Record
- Recommending Amenities and Services
- Guest Assistance
- Standard Vehicle Operation
Timeline
Independent Contractor
Sage Premier Services
04.2023 - Current
Valet Supervisor
The Yellowstone Club
08.2021 - 04.2023
Valet Attendant
The Yellowstone Club
06.2020 - 08.2021
Maintenance Technician
Moonlight Basin
03.2018 - 01.2020
Front Desk Receptionist
Big Sky Resort
11.2017 - 04.2018
Waiter/Food Prep
Grits
12.2016 - 12.2017
Land Surveyor Assistant
Willams Land Surveying
01.2016 - 07.2016
UPS Package Handler
UPS
09.2015 - 12.2015
High school diploma -
Cairo High School