NICHOLAS S. WILLIAMS

Rackspace Technology is a global leader in multi-cloud solutions, providing managed cloud services, security, and digital transformation for enterprises.
• Owns a $15M+ ARR portfolio of 10+ enterprise customers, driving 95%+ renewal rates through proactive engagement and strategic value realization.
• Builds and nurtures C-suite and senior stakeholder relationships, acting as a trusted advisor to align solutions with business goals.
• Leads Quarterly Business Reviews (QBRs), translating customer insights into actionable success plans that improve adoption and expand usage.
• Partners with sales and technical teams to drive upsell, cross-sell, and expansion initiatives, increasing customer lifetime value.
• Identifies at-risk accounts and executes proactive retention strategies to ensure continued value and long-term customer success

HITRUST is a leading provider of security, privacy, and compliance solutions, offering frameworks and risk management programs to help organizations safeguard sensitive data.
• Managed a 250+ account portfolio with multimillion-dollar annual revenue, achieving high retention and renewal rates.
• Led customer onboarding, risk management, and cybersecurity compliance discussions, ensuring customers met regulatory requirements.
• Provided strategic consulting on cybersecurity best practices, enabling customers to maximize ROI on HITRUST investments.
• Developed engagement and renewal strategies, proactively mitigating churn and securing long-term customer partnerships.

Lifetime Fitness | 11/2016 – 05/2019
Lifetime Fitness is a premier health and wellness company offering fitness, sports, and lifestyle programs.
• Managed 40+ clients per month, achieving a 90%+ success rate in meeting fitness goals.
• Designed and delivered individualized fitness programs, fostering long-term client engagement and retention.

• Conducted high-volume outreach (200+ calls/day) to onboard vendors into the HITRUST risk management framework.
• Maintained accurate customer data in Salesforce, ensuring engagement strategies were aligned with customer needs.
• Developed and sustained long-term relationships with nationwide clients, ensuring continued adoption of HITRUST solutions.

Trend Micro is a global leader in cybersecurity solutions, specializing in cloud security, network defense, and endpoint protection for enterprises.
• Engaged customers through upselling and cross-selling initiatives, driving increased product adoption.
• Served as the primary point of contact for customer inquiries, resolving pain points and ensuring a seamless experience.