Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Saigh Saigh

GROSSE POINTE WOODS,Michigan

Summary

Detail-oriented professional with a strong background in administrative support and office coordination. Recognized for ensuring smooth daily operations through effective organization, clear communication, and collaborative teamwork. Skilled in recordkeeping, time management, and adapting to evolving priorities. Known for delivering exceptional customer service with a calm, solution-focused approach to client needs and workplace challenges. Experienced in service processes with a proven ability to enhance client satisfaction through strong communication and problem-solving skills. Demonstrated success in managing tasks efficiently in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Office Executive

Captain Kool Ice Cream
06.2020 - Current
  • Assisted in managing office supplies inventory and procurement processes.
  • Provided administrative support by organizing files and maintaining document accuracy.
  • Utilized office software to prepare reports and presentations for staff review.
  • Supported customer service efforts by addressing inquiries and directing calls efficiently.
  • Collaborated with team members on various projects, fostering a cooperative work atmosphere.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Assisted in financial tasks such as invoicing and receiving delivery bills from suppliers


Grill Cook and Cashier

Lyla's Lebanese Cuisine
01.2021 - 06.2024
  • Prepared and cooked various grilled items according to established recipes and quality standards.
  • Maintained cleanliness and organization of grill station, ensuring compliance with health and safety regulations.
  • Collaborated with the kitchen staff to coordinate meal preparation and timely service during peak hours.
  • Trained new cashiers on company policies and best practices for customer engagement.
  • Resolved customer complaints promptly, maintaining positive store reputation and customer loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted in menu development by providing feedback on popular grilled items based on customer preferences.
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Trained new staff on grill operations, improving team efficiency and service speed.
  • Coordinated with front house staff to ensure accurate order flow and customer satisfaction.

Education

Bachelor of Science - Communications

Michigan State University
East Lansing, MI
04-2028

High School Diploma -

Grosse Pointe North
Grosse Pointe Woods, MI
01-2024

Skills

  • Customer service
  • Deescalation
  • Time management
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Office administration
  • Professional and mature
  • Customer inquiries
  • Inventory management
  • Customer relationship management (CRM)
  • Cross-selling

Timeline

Grill Cook and Cashier

Lyla's Lebanese Cuisine
01.2021 - 06.2024

Office Executive

Captain Kool Ice Cream
06.2020 - Current

Bachelor of Science - Communications

Michigan State University

High School Diploma -

Grosse Pointe North

Similar Profiles

CREATE PROFILE