Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas E. Saykaly

Bedford

Summary

Dynamic Limousine Chauffeur with a clean driving record and strong communication skills, recognized for enhancing customer satisfaction at Axis Limousine and Coach. Proven ability to adapt to changing schedules while ensuring safety and efficiency. Committed to delivering exceptional service and maintaining pristine vehicle conditions for high-profile clients.

Overview

25
25
years of professional experience

Work History

Limousine Chauffeur

Axis Limousine and Coach
11.2022 - 06.2025
  • Learned and adhered to safety protocols while operating luxury vehicles.
  • Assisted in maintaining vehicle cleanliness and readiness for client use.
  • Developed familiarity with local routes and traffic patterns to optimize travel efficiency.
  • Provided excellent customer service by greeting clients warmly and addressing their needs.
  • Ensured timely arrivals at destinations through effective route planning.
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Demonstrated excellent knowledge of local routes, landmarks, and traffic patterns to ensure efficient travel times.
  • Maintained a pristine vehicle condition for client comfort and safety.

Limousine Chauffeur

Border Limousine Service
07.2015 - 08.2022
  • Adapted quickly to changing schedules and last-minute requests from clients.
  • Collaborated with team members to coordinate logistics for high-profile events.
  • Engaged in ongoing training to enhance driving skills and industry knowledge.
  • Collaborated effectively with team members to coordinate pick-ups, drop-offs, and special requests.
  • Contributed positively to the company''s reputation through word-of-mouth referrals from satisfied customers.
  • Provided safe transportation services for high-profile individuals such as celebrities or executives while maintaining utmost discretion.

Limousine Chauffeur

Grace Limousine
06.2014 - 06.2015
  • Ensured accurate billing for customers by maintaining records of distance traveled, wait time, tolls incurred, and additional expenses.
  • Developed strong rapport with clients by exhibiting courtesy, professionalism, and exceptional communication skills.
  • Adhered to all company policies while representing the brand in a positive manner during each interaction with clients.
  • Participated in ongoing training opportunities related to driving techniques, safety regulations, and client relations best practices.
  • Consistently met or exceeded performance metrics set by management, including punctuality, customer satisfaction rates, and vehicle maintenance standards.
  • Exhibited flexibility in accommodating last-minute schedule changes or route adjustments as needed.
  • Conducted advanced trip planning based on clients'' preferences or requirements for each journey.
  • Promoted repeat business by consistently delivering superior customer service experiences.
  • Safely navigated various weather conditions to minimize delays and maintain client schedules.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Effectively managed challenging situations or conflicts that arose during transportation assignments with tactful problem-solving skills.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Arrived on time to customer appointments.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Operated party vehicles, buses and town cars.

Sales Associate

Home Depot
02.2011 - 09.2014
  • Led sales team in achieving monthly revenue goals through effective coaching and strategy development.
  • Mentored new associates, enhancing product knowledge and customer service skills.
  • Developed innovative sales techniques that increased customer engagement and retention.
  • Analyzed market trends to drive strategic sales initiatives and improve overall performance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Store Manager

Petsmart
01.2006 - 09.2010
  • Directed daily operations to enhance customer service and optimize store performance.
  • Mentored staff to improve product knowledge and sales techniques, fostering a collaborative environment.
  • Implemented inventory management systems to reduce shrinkage and streamline stock replenishment processes.
  • Analyzed sales data to identify trends, informing strategic decisions for merchandise placement and promotions.
  • Developed training programs for new hires, increasing onboarding efficiency and employee retention rates.
  • Coordinated visual merchandising efforts to create engaging displays, enhancing the shopping experience for customers.
  • Led team meetings focused on operational improvements, encouraging open communication and feedback among staff.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Store Manager

Walmart
03.2000 - 08.2005
  • Oversaw daily store operations, ensuring optimal inventory management and product placement.
  • Developed sales strategies to enhance customer engagement and drive revenue growth.
  • Trained and mentored staff, fostering a high-performance team culture aligned with company goals.
  • Implemented process improvements that streamlined operational workflows and reduced costs.
  • Analyzed sales data to identify trends, adjusting merchandise offerings accordingly for maximum impact.
  • Collaborated with marketing teams to create promotional campaigns that elevated brand visibility in the community.
  • Ensured compliance with safety regulations and company policies, maintaining a secure shopping environment.
  • Evaluated employee performance regularly, providing constructive feedback to enhance productivity and morale.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.

Education

Accounting And Finance

St Anselm College
Manchester, NH
06-1970

Skills

  • Strong communication skills
  • Safety awareness
  • Clean driving record
  • Defensive driving techniques
  • Effective decision making
  • First aid training

Timeline

Limousine Chauffeur

Axis Limousine and Coach
11.2022 - 06.2025

Limousine Chauffeur

Border Limousine Service
07.2015 - 08.2022

Limousine Chauffeur

Grace Limousine
06.2014 - 06.2015

Sales Associate

Home Depot
02.2011 - 09.2014

Store Manager

Petsmart
01.2006 - 09.2010

Store Manager

Walmart
03.2000 - 08.2005

Accounting And Finance

St Anselm College

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