Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICHOLAS T. SCHUSTER

Hobe Sound,FL

Summary

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

23
23
years of professional experience

Work History

FULL TIME OPERATIONS SUPERVISOR

UPS
Maumee, Ohio
07.2016 - 06.2024
  • Operations Supervisor
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Implemented customer service standards that increased client satisfaction.
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided support to other departments as needed to meet organizational goals.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Assisted in the hiring process by conducting interviews and making recommendations for new supervisor promotions.
  • Analyzed data related to production, safety and quality control.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Developed strong relationships with customers through excellent customer service practices.
  • Trained new employees and new supervisors on proper job functions and company policies and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented cost-saving measures throughout the organization's operations.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Maintained accurate records of employee attendance and performance reviews.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.

Part Time Supervisor

UPS
Maumee, OH
05.2003 - 06.2016
  • Directed and supervised team of 8 to 23 non-management employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Trained, mentored, coached, evaluated, and terminated employees as necessary.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Ensured compliance with workplace safety regulations by providing training sessions for all employees.
  • Streamlined workflow processes, reducing project completion times..

Unloader/Sorter

UPS
12.2001 - 05.2003
  • Unloaded trailers underset time goals
  • Sorted packages to the correct destinations keeping a minimum 95% in knowledge of the sort guide

TOOL ROOM ASSISTANT

HATCH STAMPING COMPANY
Chelsea, MI
11.2010 - 08.2011
  • Entry level tool and die work and machining
  • Entered new dies into a database to ensure programs were set up accurately
  • Data entry of all work done on dies and ensuring that all dies are up to date on preventative maintenance
  • Operated various forklifts to transport dies from storage to the tool room

Education

Business Management

Owens Community College
01.2003

Skills

  • Communications
  • Process improvement
  • Training & leadership
  • Operation supervision
  • Attention to detail
  • Active listening
  • Excellent observation skills
  • Excellent troubleshooting proficiency
  • Team Training
  • Production
  • Performance monitoring
  • Operations Management
  • Safety oversight
  • MS Word, Excel, and Outlook

Timeline

FULL TIME OPERATIONS SUPERVISOR

UPS
07.2016 - 06.2024

TOOL ROOM ASSISTANT

HATCH STAMPING COMPANY
11.2010 - 08.2011

Part Time Supervisor

UPS
05.2003 - 06.2016

Unloader/Sorter

UPS
12.2001 - 05.2003

Business Management

Owens Community College

Similar Profiles

CREATE PROFILE
NICHOLAS T. SCHUSTER