Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICHOLAS W. KRAVELICK

Bethlehem,PA

Summary

Highly motivated individual seeking a fast-paced career in a company that promotes excellent customer service and opportunities for employee growth.

Overview

11
11
years of professional experience

Work History

HVAC-R Service Technician

Ugi Hvac Enterprise
03.2019 - Current
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Drove team revenue totals by bringing in top sales numbers.
  • Recommended newer/ more efficient equipment and explained features and costs to help customers make educated buying decisions.
  • Generated and executed sales plans in existing customer base to meet profit increase goals.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Maintained up-to-date knowledge of product and service changes.

Equipment Associate/ 5S Manager

United Rentals Trench Safety
11.2017 - 03.2019
  • Assembly/disassembly of all necessary equipment in accordance with United Rentals Safety Regulations
  • Assist with deliveries and preparing equipment for rental
  • Perform routine checks on rental equipment to ensure it is in good working order and serviceable condition
  • Suggest equipment and supplies to meet customer needs
  • Developed strong rapport with customers and created positive impression of business.
  • As 5S manager it was my duty to follow the 5S standard to ensure shop, yard and company vehicles met or exceeded company standards of cleanliness and organization.
  • Listened to customer needs and desires to identify and recommend optimal products.

Combat Medic (68W)

United States Army Medical Command
03.2012 - 03.2018
  • Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
  • Assessed needs and conditions of assigned patients and gathered critical patient health information.
  • Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
  • Administered first-aid treatment to reduce pain and minimize risk of complications.
  • Took patient health histories and asked questions to determine cause of illness or injury.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.

Education

No Degree - Accounting And Business Management

DeSales University
Center Valley, PA

Skills

  • Effective Communication: Proficient in articulating product benefits, addressing objections, and conveying value propositions clearly and persuasively
  • Collaborative Team Player: Recognizing the power of teamwork, I actively engage with colleagues to share insights, brainstorm strategies, and collectively achieve sales targets
  • Rapid Learning Curve: Demonstrated aptitude for grasping complex concepts and industry knowledge swiftly, enabling me to contribute meaningfully in a short timeframe Time and Project Management
  • Customer-Centric Approach: Committed to understanding customer needs and providing tailored solutions, ensuring their satisfaction and building lasting relationships
  • Resilience and Tenacity: Driven by challenges, I am undeterred by setbacks and approach obstacles as opportunities to learn and improve, resulting in continuous growth
  • Adaptability: Unafraid of change, I thrive in fast-paced environments and embrace new tools and techniques to meet and exceed goals
  • Time Management: Utilize effective time management techniques to allocate appropriate time to each task, optimizing efficiency without compromising quality
  • Persuasion and Influence: The ability to persuade and influence customers' decisions in a positive manner is central to closing deals and achieving sales targets
  • Customer Relationship Management: Maintaining positive and productive relationship with customer to provide the best experience for the customer and company

Timeline

HVAC-R Service Technician

Ugi Hvac Enterprise
03.2019 - Current

Equipment Associate/ 5S Manager

United Rentals Trench Safety
11.2017 - 03.2019

Combat Medic (68W)

United States Army Medical Command
03.2012 - 03.2018

No Degree - Accounting And Business Management

DeSales University

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NICHOLAS W. KRAVELICK