NICHOLAS WRIGHT
Austin,Texas
Summary
Dedicated IT professional and experienced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and Linux user with skills to thoroughly evaluate and correct hardware and software issues.
Overview
9
9
years of professional experience
1
1
CompTIA A+
1
1
AWS Data Center Break/Fix
1
1
Full Stack Engineer - In Process
Work History
Data Center Technician
Amazon Web Services
10.2022 - 07.2023
- Relocation to Austin, TX July 2023
- Consistently resolved 30+ tickets per week to meet and maintain service goals across S3, EC2, EBS services
- Gained proficiency in remedy ticket system to resolve hardware, software, and networking issues, including high priority and customer impacting tickets with service- level agreement
- Piloted and updated experimental ticket tracking service to improve break/fix globally and helped narrow down first response fix to 70% effectiveness
- Experience with full life cycle of server rack (install/deploy, maintenance, decommissioning)
- Deployed and configured servers and switches across data halls
- Compliance with data center safety, security, and operational standards of practice
- Diagnosed and executed resolution of network and server issues
- Constantly learned and adapted to effectively approach new systems and services
- Improved overall user experience through support, training, and troubleshooting
- Evaluated and successfully resolved system problems using scripts and technical knowledge
- Collaborated with cross functional teams to meet crucial customer deadlines
Percussion Instructor
Fairfax County Public Schools
09.2021 - 05.2023
- Operated and troubleshooted professional sound cart at live performances with multiple inputs through DAW
- Designed music curriculum and collaborated with students to develop long-term and short-term goals
- Coached students in concert band environment and promoted music appreciation
- Organized logistical moves of equipment and personnel to and from performance venues
- Coordinated performance opportunities with other schools and professional groups to provide students with additional insight and exposure to high level performances
Associate Sales Rep
Collector's Cache
01.2015 - 08.2022
- Worked with customers to assess cards for value and negotiate buys for collectibles and trading cards
- Trade Show team member responsible for set up, sales during the convention, and teardown for Pokémon and Gen Con shows across the US
- Reviewed online orders and worked remotely with customers to verify order, shipping, and payment details
- Helped implement Inventory management for varying product types with millions of individual pieces,
Education
Bachelor of Arts - Music
University of Kansas
Lawrence, KS05.2021
Skills
● Complex Problem-Solving
● Technical Support
● Ticketing System Expertise
● Computer Hardware and Software
● Amazon Web Services Break/Fix
● Network Maintenance
● Troubleshooting and Diagnostics
● Project Management
● Windows, Linux, and Mac OS, Microsoft 365
● Excellent Communication and Organization Skills
● Teaching and Training
Timeline
Data Center Technician
Amazon Web Services
10.2022 - 07.2023
Percussion Instructor
Fairfax County Public Schools
09.2021 - 05.2023
Associate Sales Rep
Collector's Cache
01.2015 - 08.2022
Bachelor of Arts - Music
University of Kansas
Certification
CompTIA A+
AWS Data Center Break/Fix
Full Stack Engineer - In Process
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