Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Nicholaus Lueck

Virginia Beach,VA

Summary

Dynamic and adaptable professional with a diverse background spanning multiple roles in both food service and retail environments. Proven expertise in culinary arts as a cook, adept at preparing high-quality meals under pressure while maintaining exceptional kitchen standards. Demonstrated proficiency in customer service and financial transactions through roles as a cashier in fast food and retail settings, ensuring accurate and efficient handling of cash and electronic payments. Experienced in lawn and garden retail, providing knowledgeable advice and solutions to customers while managing inventory and maintaining product displays. Skilled in asset protection, utilizing keen observational skills and loss prevention strategies to safeguard company assets and ensure a secure shopping environment. Known for strong work ethic, excellent communication abilities, and a commitment to delivering superior customer experiences.

Overview

9
9
years of professional experience

Work History

Asset Protection Investigator

Wal-Mart Supercenter
Chesapeake, VA
10.2023 - Current
  • Ascertained, investigated and alleviated internal and external theft and fraud.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence.
  • Maintained high levels of alertness throughout shifts.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Demonstrated effectiveness in the issuance of ban/trespass notices for shoplifters and violators.
  • Aided legal proceedings by attending court sessions as a witness, providing factual accounts of the events.
  • Created custom glass frameworks as a preventive measure against potential theft incidents
  • Ensured increased security in the store by closely monitoring hot spots of theft, including toys and sporting goods.
  • Maintained constant vigilance by reviewing CCTV footage for any instances of skip-scanning and ticket switching at Self-Checkout
  • Displayed self-assured tactics while apprehending suspects at entry points of buildings.
  • Proactively leveraged Walmart's AP tools through online platforms to enhance detection and prevention of both internal and external theft.

Lawn and Garden Team Associate

Wal-Mart Supercenter
Virginia Beach, VA
04.2022 - 10.2023
  • Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Monitored and supported proper electronic shelf label signage.
  • Initiated inventory control measures to sustain stock levels.
  • Stayed informed of company and store updates from leadership.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
  • Upheld high standards of productivity and quality in operations.
  • Addressed customer needs, responding to specific requests.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Rotated through series of different stations based on team needs.
  • Processed and retrieved customer special orders.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Proficiently executed cardboard baling procedures and provided comprehensive training to team members.
  • Proficiently operated the trash compactor
  • Collaboratively executed watering duties with fellow team members on a rotating basis throughout the week
  • Demonstrated proficiency in organizing shelves based on changing seasons, such as overseeing modular set-up for lawn and garden, seasonal, and toy products.
  • Ensured timely restocking of shelves
  • Enhanced efficiency of inventory control by implementing a capping and binning system for overstocked items, leading to improved organization and reduced clutter
  • Maintained inventory in the toys department by regularly replenishing stock with items retrieved from backrooms
  • Demonstrated strong versatility by successfully handling responsibilities in the Lawn and Garden, Toys, and Seasonal departments
  • Skilled in organizing and securing overstocked items through proper palletizing and shrink-wrapping methods.
  • Executed successful price adjustments.
  • Ensured the cleanliness of the outdoor patio through regular use of leaf blowers, brooms, and other tools.
  • Conducted thorough checks in the backroom, ensuring availability of lawn and garden pallets, seasonal products, and toys.
  • Adeptly ensured readiness of Lawn and Garden department on inventory day
  • Strengthened connections with colleagues through socializing during breaks
  • Effectively assisted in the loading process of customers' purchased items like grills, patio sets, and chairs with the assistance of team members

Front End Team Associate

Wal-Mart Supercenter
Virginia Beach, VA
03.2021 - 04.2022
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Offered customers carry-out service at completion of transaction.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers by providing information and resolving complaints.
  • Checked personal identifications during alcohol and tobacco sales.
  • Ensured efficient restocking of Impulse Merchandise during off-peak times.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Demonstrated exceptional customer service skills by safely and efficiently transferring heavy loads to customers' vehicles.

Jack of All Trades

Seafood Kitchen
Chesapeake, VA
12.2016 - 03.2021
  • Skillfully prepared various types of meat and seafood, ensuring they met customer preferences and adhered to all food handling regulations.
  • Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood and cheeses and placed in meat cooler and freezer.
  • Ensured cleanliness and precision in the preparation of filleted seafood.
  • Adjusted controls to manage temperature and other variables to meet required standards.
  • Inspected and assessed quality of finished products.
  • Cashier duties that were very similar to KFC
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays to decrease calls to support.
  • Answered phone calls to assist customers with questions and orders.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Built and maintained productive relationships with employees.
  • Offered customers carry-out service at completion of transaction.
  • Trained and mentored new employees to maximize performance with skilled, efficient and knowledgeable team members.

Cook/Cashier

Kentucky Fried Chicken
Viriginia Beach, Virginia
12.2015 - 10.2016
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Replenished food items from inventory and rotated ingredients.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Grilled and deep fried various foods from meats to potatoes.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Used standardized recipes and other instructions to prepare food.
  • Managed portion control using correct utensils during preparation and plating.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Processed sales transactions to prevent long customer wait times.

Education

High School Diploma -

Kempsville High School
Virginia Beach, VA
06-2015

Skills

  • CCTV Systems
  • Fraud Detection
  • Critical Thinking
  • Interview tactics
  • Seafood Preparation
  • Food assembly
  • Safe Food Handling
  • Quality Control
  • Team Supervision
  • Plating and presentation
  • Customer Engagement
  • Food Storage
  • Portion Control
  • Cash Register Operation
  • Flexible and Adaptable
  • Sweeping and Mopping
  • Knife use
  • Feedback Acceptance
  • Payment Processing
  • Team Collaboration
  • Accurate Cash Handling
  • Problem-Solving
  • Team Building
  • POS Systems
  • Customer Relations
  • Inventory Stocking
  • Cleaning and Sanitizing
  • Customer Service
  • Creative Thinking
  • Loss Prevention
  • Active Listening
  • Product Location
  • Product Knowledge
  • Price Identification
  • Call Response and Transfer
  • Relationship Building
  • Customer service excellence
  • Scanner operations
  • Microsoft Office
  • Credit and cash transactions
  • Coupon Redemption
  • Price Verification
  • Pricing and Markdowns
  • Coin and Currency Counting
  • Analytical Thinking
  • Order Taking
  • Social Perception
  • Retail Merchandising
  • Inventory Management
  • Cash Handling
  • Customer Assistance
  • Basic Mathematics
  • Flexible Hours
  • Speech Clarity
  • Organization
  • Inventory and Stocking
  • Friendly and Helpful
  • Honest and Dependable
  • Store Opening and Closing

Affiliations

  • Attended Marching Band all throughout High School playing in the Percussion Section for all 4 years.
  • Operates a PC on a daily basis using plenty of software's such as Microsoft Word, Recording Software's, Etc.
  • Loves to Travel around the States. Going to Parks, Local Restaurants, Local Events, Sight-Seeing, Etc.

Languages

English
Professional

Accomplishments

I'm constantly regarded by my coworkers and managers that I am an honest and hard worker.

Won Best Percussion Section in a competition in 2011.

Timeline

Asset Protection Investigator

Wal-Mart Supercenter
10.2023 - Current

Lawn and Garden Team Associate

Wal-Mart Supercenter
04.2022 - 10.2023

Front End Team Associate

Wal-Mart Supercenter
03.2021 - 04.2022

Jack of All Trades

Seafood Kitchen
12.2016 - 03.2021

Cook/Cashier

Kentucky Fried Chicken
12.2015 - 10.2016

High School Diploma -

Kempsville High School

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Nicholaus Lueck