Nichole Adair
Mesa,AZ
Summary
Persistent leader and Customer Service Specialist eager to lead and grow organizations. Passionate about promoting lasting customer and client satisfaction by delivering quality service and unparalleled support. Skilled in strategic planning, problem-solving, conflict resolution and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Excels in public speaking, fostering interpersonal relations and achieving business practice improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Articulate, energetic and results-oriented with exemplary passion for understanding customer/client desires, cultivating partnerships and providing customized experiences to build loyalty.
Overview
17
17
years of professional experience
Work History
Event Planner
Adair Event & Design
02.2018 - Current
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for both small and large parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
Chief Administrative Officer
Adair Law Group
02.2007 - 08.2021
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
- Promoted collaborative and coordinated planning to achieve goals and objectives.
- Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
No Degree - Business Administration
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Company Policy Adherence
- Professional Integrity
- Executive Leadership
- Conflict Resolution
- Client Relationship Management
- Planning Events
- Active Listening
- Critical Thinking
- Teamwork
- Attention to Detail
Additional Information
Volunteer for several charitable organizations including women's philanthropy groups, food banks and local animal rescue groups.
Timeline
Event Planner
Adair Event & Design
02.2018 - Current
Chief Administrative Officer
Adair Law Group
02.2007 - 08.2021
No Degree - Business Administration
Maricopa Community Colleges - Mesa Community College
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