Nichole ALVAREZ
Dunlap
Summary
Dynamic and organized professional with a proven track record at Uftring Auto Group, excelling in customer relations and appointment scheduling. Adept at managing multiple tasks while maintaining confidentiality and enhancing office efficiency. Strong verbal communication skills complemented by meticulous data entry expertise, ensuring seamless operations and high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Receptionist
Uftring Auto Group
05.2022 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline customer service processes.
- Maintained accurate records of incoming calls and messages for effective follow-up.
- Assisted with inventory management by tracking office supplies and placing orders as needed.
- Implemented organization systems that improved workspace efficiency and accessibility.
- Trained new staff on front desk procedures and customer interaction protocols.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected cash payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Cashier/lunch Attendant
Dunlap School District
09.2016 - 05.2021
- Processed student transactions efficiently, ensuring accuracy in cash handling and register operation.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area, enhancing overall store presentation.
- Assisted in training new cashiers on register operation and student service protocols.
- Collaborated with team members to streamline checkout processes, reducing wait times for students.
Home Care Aide
Addus Home Health Care
05.2014 - 10.2016
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted with mobility and transfers, utilizing proper techniques to enhance client independence.
- Administered medications as prescribed, maintaining accurate records of dosage and timing.
- Monitored vital signs and reported changes in health status to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families, addressing individual needs.
- Implemented strategies to improve client engagement and satisfaction through tailored activities.
- Conducted regular assessments of home environments, recommending modifications for increased safety and accessibility.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Assisted disabled clients to support independence and well-being.
- Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved overall patient health through the implementation of proper nutrition plans and meal preparation assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
- Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
- Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
- Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed individual care plans for clients based on specific needs.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored changes in clients' conditions to report concerns to supervisor.
Education
Certificate - Certified Nursing Assistant
Illinois Central College
North Peoria, IL10-2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Documentation and reporting
- Supply management
- Multitasking and prioritization
Timeline
Receptionist
Uftring Auto Group
05.2022 - Current
Cashier/lunch Attendant
Dunlap School District
09.2016 - 05.2021
Home Care Aide
Addus Home Health Care
05.2014 - 10.2016
Certificate - Certified Nursing Assistant
Illinois Central College