- Helping others and giving back to the community
- Personal Development and Self-Improvement
- Strategy Games
- DIY and Home Improvement
- Volunteering at local animal shelters and rescue organizations
Nichole Andrews
Cincinnati,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
Newport, KY
06.2024 - 01.2026
- Provided respectful and supportive service to a diverse population of customers.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Remained calm and professional during high-stress and fast-paced situations.
- Used strong communication skills to resolve concerns and meet individual needs.
- Worked collaboratively with team members to ensure a positive environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Shift Lead
Ned’s pizza
Ithaca, NY
08.2023 - 05.2024
- Supervised daily operations, ensuring efficient workflow and team performance.
- Managed inventory levels, coordinating stock replenishment with suppliers.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Implemented process improvements that reduced order preparation time significantly.
- Trained new employees and delegated daily tasks and responsibilities.
Team Member
Arbys Resturant
Ithaca, NY
08.2018 - 07.2021
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Maintained clean and organized workstations to adhere to health and safety standards.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency.
- Trained new staff on operational procedures and customer service protocols, promoting consistency.
- Implemented best practices for order accuracy, reducing errors during peak service hours.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science - Social Work
University of Cincinnati
Cincinnati, OH05-2028
Skills
- Complaint handling
- Inbound call management
- Documentation
- Customer service
- Problem-solving
- Multitasking and organization
- Critical thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Certification
- Certified Team trainer, Chick-fil-a - July, 2025.
- Inbound Calls Certification, HubSpot - February, 2026.
- Marketing Reporting Certification, HubSpot- March, 2026.
- Customer Service Foundations, LinkedIn Learning- March, 2026.
- Customer Service: Serving customers through call and chat, LinkedIn Learning- March 2026.
- Phone Based Customer Service, LinkedIn Learning- March 2026.
Interests
Timeline
Team Member
Chick-fil-A
06.2024 - 01.2026
Shift Lead
Ned’s pizza
08.2023 - 05.2024
Team Member
Arbys Resturant
08.2018 - 07.2021
Bachelor of Science - Social Work
University of Cincinnati