Well-qualified person with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. I have excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency. I seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking dispatch, customer service , and routing position. Offering excellent communication and good judgment.
Hi, I’m
NICHOLE BAKER
JONESBORO,GA
Summary
Overview
22
years of professional experience
Work History
Dekalb County SchoolsStone Mountain, GA
Dispatch Clerk
09.2021 - Current
Job overview
- Maintained contact with units on assignment to provide further assistance and support when needed.
- Dispatched police, fire, or EMS units to respond for emergent situations with established procedures.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Tracked call logs and shift data to enter into computer system.
- Typed police reports and incident reports for department and processed files.
- Attended to caller to determine nature and location of emergency.
- Handled complaints and inquiries from public to resolve or report to proper department.
- Directed dispatching, routing and tracking of all fleet vehicles.
- Communicated regularly with drivers regarding any changes in their assigned routes or pickup and delivery locations.
- Working knowledge of the of the Edulog routing system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
DEKALB COUNTY SCHOOLSstone mountain, GA
Paraprofessional
07.2015 - 05.2021
Job overview
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Observe students' performance, and record relevant data to assess progress
- Laminate teaching materials to increase their durability under repeated use
- Assist in bus loading and unloading
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Type, file, and duplicate materials
- Assist with daily living skills
- Assist with all Bathroom and behavioral management needs.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
GEORGIA COMMUNITY SUPPORT AND SOLUTIONSatlanta, GA
provider
07.2003 - 07.2014
Job overview
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
- Organized activities that developed children's physical, emotional and social growth
- Redirected children to encourage safe, positive behaviors
- Physically and verbally interacted with children throughout the day
- Established and maintained a safe play environment for the children
- Taught children personal care behaviors, including toilet training and feeding
- Continually encouraged children to be understanding and patient with others.
Special needs bus driver
01.2006 - 05.2014
Job overview
- Follow safety rules as students board and exit buses or cross streets near bus stops
- Comply with traffic regulations to operate vehicles in a safe and courteous manner
- Maintain order among pupils during trips to ensure safety
- Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order
- Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules
- Assist special needs students to and from the bus
- Manage behaviors of special needs students on the bus.
A TO Z THERAPYTucker, GA
Office Manager/ Caregiver
06.2001 - 12.2005
Job overview
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Handled incoming and outgoing correspondence, including mail, email and fax
- Screened telephone calls and inquiries then direct them to there appropriate location
- Upheld all CPR and First Aide certifications
- Filling, copying and faxing all necessary paperwork
- Request service orders from doctors office for therapy services
- Enroll new students in the after school program
- Assist with feeding, changing and tutoring of the special needs after school children.
Education
Georgia Perimeter College
Associates of Applied science degree
University Overview
Walden UniversityMinneapolis, MN
Bachelor of Science from Education
11-2020
University Overview
Skills
- Dispatching procedures
- Dispatching field personnel
- Customer Relations
- Updating logs
- Dependable and Responsible
- Decision-Making
- Teamwork and Collaboration
- Knowledge of Edulog Routing System
- 2-way Radio Communication
- Knowledge of the Samsara Tracking System
- Great Computer Skills
- Data Entry
- Critical Thinker
References
References
References available upon request.Timeline
Dispatch Clerk
Dekalb County Schools
09.2021 - Current
Paraprofessional
DEKALB COUNTY SCHOOLS
07.2015 - 05.2021
Special needs bus driver
01.2006 - 05.2014
provider
GEORGIA COMMUNITY SUPPORT AND SOLUTIONS
07.2003 - 07.2014
Office Manager/ Caregiver
A TO Z THERAPY
06.2001 - 12.2005
Georgia Perimeter College
Associates of Applied science degree
Walden University
Bachelor of Science from Education
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