Nichole Batten
Deland,Florida
Overview
4
4
years of professional experience
Work History
Senior Client Service Associate
Foundever
DeLand, FL
01.2024 - 01.2025
- Supported sales initiatives by creating targeted marketing materials aimed at increasing client acquisition rates.
- Led training sessions for colleagues on various topics, sharing knowledge and expertise to elevate team performance.
- Collaborated with cross-functional teams to develop custom solutions tailored to individual client needs.
- Conducted thorough analyses of client data to identify trends and areas for improvement, providing actionable insights for decisionmaking.
- Served as a trusted advisor to clients, maintaining confidentiality while offering personalized guidance on financial strategies.
- Consistently exceeded performance targets regarding customer satisfaction ratings, contributing significantly towards company-wide annual goals.
- Mentored junior associates in best practices for servicing clients effectively, enhancing team performance overall.
- Assisted in the development and implementation of new policies and procedures to improve overall service quality for clients.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Loss Draft Specialist
Brown & Brown
Daytona
08.2023 - 11.2023
- Company Overview: thru Ashton Carter, Daytona
- Handle 30-40 calls a day
- Handled Escalated Calls with empathy, care and compassion
- Helped homeowners process checks with the bank name on it
- Thru Ashton Carter, Daytona
Customer Service Rep
Sears
Lake Mary
01.2022 - 05.2023
- Company Overview: Lake Mary
- Handled escalated calls with empathy, care and compassion
- Helped other agents, worked on MOD channel remote from home
- Considered supervisor with members of Sears, helped with technical issues, created Service orders and/or any needs of Sears members
- Lake Mary
Assembler
Invacare
Lake Mary
06.2021 - 12.2022
- Company Overview: Lake Mary
- Assembled parts for oxygen tanks
- Helped other trainees when needed, assisted supervisor
- Lake Mary
Education
High School -
Deland High School
Deland01.2002
Skills
- Team leadership qualities
- Effective problem solving
- Time management mastery
- Conflict resolution
- Quality assurance focus
- Client onboarding expertise
- Process improvement initiatives
- Client onboarding
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Professional ethics
- Team building
- Professionalism
- Account maintenance
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Relationship management
- Professional demeanor
- Account management
- Documentation management
- Clerical support
Timeline
Senior Client Service Associate
Foundever
01.2024 - 01.2025
Loss Draft Specialist
Brown & Brown
08.2023 - 11.2023
Customer Service Rep
Sears
01.2022 - 05.2023
Assembler
Invacare
06.2021 - 12.2022
High School -
Deland High School