Nichole Batten
Deland,Florida
Overview
4
4
years of professional experience
Work History
Senior Client Service Associate
Foundever
01.2024 - 01.2025
- Supported sales initiatives by creating targeted marketing materials aimed at increasing client acquisition rates.
- Led training sessions for colleagues on various topics, sharing knowledge and expertise to elevate team performance.
- Collaborated with cross-functional teams to develop custom solutions tailored to individual client needs.
- Conducted thorough analyses of client data to identify trends and areas for improvement, providing actionable insights for decisionmaking.
- Served as a trusted advisor to clients, maintaining confidentiality while offering personalized guidance on financial strategies.
- Consistently exceeded performance targets regarding customer satisfaction ratings, contributing significantly towards company-wide annual goals.
- Mentored junior associates in best practices for servicing clients effectively, enhancing team performance overall.
- Assisted in the development and implementation of new policies and procedures to improve overall service quality for clients.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Loss Draft Specialist
Brown & Brown
08.2023 - 11.2023
- Company Overview: thru Ashton Carter, Daytona
- Handle 30-40 calls a day
- Handled Escalated Calls with empathy, care and compassion
- Helped homeowners process checks with the bank name on it
- Thru Ashton Carter, Daytona
Customer Service Rep
Sears
01.2022 - 05.2023
- Company Overview: Lake Mary
- Handled escalated calls with empathy, care and compassion
- Helped other agents, worked on MOD channel remote from home
- Considered supervisor with members of Sears, helped with technical issues, created Service orders and/or any needs of Sears members
- Lake Mary
Assembler
Invacare
06.2021 - 12.2022
- Company Overview: Lake Mary
- Assembled parts for oxygen tanks
- Helped other trainees when needed, assisted supervisor
- Lake Mary
Education
High School -
Deland High School
Deland01.2002
Skills
- Team leadership qualities
- Effective problem solving
- Time management mastery
- Conflict resolution
- Quality assurance focus
- Client onboarding expertise
- Process improvement initiatives
- Client onboarding
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Professional ethics
- Team building
- Professionalism
- Account maintenance
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Relationship management
- Professional demeanor
- Account management
- Documentation management
- Clerical support
Timeline
Senior Client Service Associate
Foundever
01.2024 - 01.2025
Loss Draft Specialist
Brown & Brown
08.2023 - 11.2023
Customer Service Rep
Sears
01.2022 - 05.2023
Assembler
Invacare
06.2021 - 12.2022
High School -
Deland High School
Similar Profiles
Lewis WillicottLewis Willicott
Subject Matter Expert at FoundeverSubject Matter Expert at Foundever
Alyza Marie AlmonteAlyza Marie Almonte
Technical Support Engineer at FoundeverTechnical Support Engineer at Foundever
Dustin WalkerDustin Walker
Senior Operations Director at FoundeverSenior Operations Director at Foundever
Jose MontenegroJose Montenegro
Cisco Technical Support Engineer at FoundeverCisco Technical Support Engineer at Foundever
Zykia McNairZykia McNair
Assistant Basketball Coach at FBC Next UpAssistant Basketball Coach at FBC Next Up