Nichole Baxley
Cotopaxi,CO
Summary
Experienced multi-site management professional with a strong background in veterinary healthcare operations and team leadership. Skilled at optimizing operational efficiencies, developing high-performance teams, and fostering client loyalty across veterinary practices. Known for a passion for animal health, team engagement, and driving growth in healthcare settings. Looking to bring my expertise to Vetcor as a Regional Manager, supporting veterinary practices across North Carolina. I have 12 years of experience in multi-site veterinary hospital administration; complemented by proven record in optimizing financial operations, profitability, and substantial revenue growth. Adept in accounting, budgeting, payroll, and financial reporting processes while facilitating effective communication among multidisciplinary teams. Proven record for fostering growth and ensuring regulatory compliance. Track record of steering initiatives related to project management, facility expansion, and restructuring from initiation to completion within budgetary and time constraints. Expert at leading, motivating, and collaborating with cross-functional teams to meet and exceed collective vision and set KPIs. Strong leader experienced in staff recruitment, training, and supervision, with a dedication to continuous development and education. Refined communicator; excel at developing and strengthening trusted relationships with clients and management at all levels. Known for resolving client and team member issues to maintain smooth organizational operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HOSPITAL ADMINISTRATOR
Rose Veterinary Hospital & Mountain Rose Veterinary Clinic
12.2017 - Current
- Improved EBITA from 9% to 18% through the development of robust policies, procedures, and financial planning
- Optimized revenue generation by 40% within two years by incorporating robust procedures and protocols
- Strengthened company infrastructure by developing and implementing employee handbook and job descriptions
- Enhanced process workflow and accelerated both efficiency and morale by providing on-time support to entire staff
PRACTICE MANAGER
Animal Medical Center & Aspenwood Veterinary Hosp.
08.2012 - 02.2017
- Provided crucial support and assistance to staff to optimize key operations and enhance productivity
- Achieved strict adherence to established financial metrics, resulting in profitability and the expansion of two additional locations
- Regulated and maintained optimal inventory levels, as well as assesses and procured necessary hospital supplies
- Obtained AAHA (American Animal Hospital Association) program recertification without any corrective measures
- Confirmed high-quality of services and care delivery to patients and clients by coaching and mentoring teams on effective strategies and procedures
Lead LVT & Inventory Manager
All Creatures Veterinary Hospital
08.2006 - 01.2012
- Managed all aspects of patient care and clinic support as Lead Veterinary Technician and Inventory Manager
- Oversaw inventory and supply operations to ensure seamless functionality in the clinic
- Led a team of veterinary technicians, providing training, guidance, and support to maintain high standards in animal care and client service
- Maintained, ordered, and tracked medical supplies and equipment to ensure cost-efficiency and availability for daily operations
- Collaborated with veterinarians on patient care protocols, ensuring efficient and compassionate service for all clients
- Streamlined inventory processes to reduce waste and optimized supply chain operations, achieving a 5% reduction in inventory costs
Office Manager & LVT
Blake Veterinary Hospital
01.2008 - 01.2009
- Trained and supervised office and technical staff, promoting a cohesive team environment and efficient clinic operations
- Maintained medical records and ensured accuracy and confidentiality in client and patient documentation
- Monitored inventory levels and ordered supplies, ensuring availability and managing costs effectively
- Addressed client inquiries and concerns, delivering compassionate and knowledgeable support to enhance client satisfaction
- Implemented new office procedures to improve efficiency, reducing appointment wait times and streamlining client check-in/check-out processes
- Ensured compliance with safety and sanitation protocols, promoting a safe environment for patients, clients, and staff
Education
BACHELOR OF BUSINESS ADMINSTRATION - ACCOUNTING
Western Governors University
Salt Lake City, UtahASSOCIATES OF APPLIED SCIENCE - VETERINARY TECHNOLOGY
Bel- Rea Institute of Veterinary Technology
Aurora, ColoradoSkills
- Strategic Growth Planning & Implementation
- Financial Operations Management
- Payroll Management
- HR Operations Management
- Inventory Management
- Accounting Procedures
- Project Management
- Complex Problem Resolution & Client Satisfaction
- Reporting & Documentation
- Regulatory Compliance
- Team Leadership & Development & Engagement
- Continuous Process Improvement
- Customer Service & Satisfaction
- Contract Negotiation
- QuickBooks
- Excel
- Microsoft Office
- Google Suite
Certification
- Certified Veterinary Practice Manager (CVPM), Approved
- Certified Veterinary Business Leader (CVBL), In Progress
- Registered Veterinary Technician (RVT), Colorado
- Licensed Veterinary Technician (LVT), Maine
Timeline
HOSPITAL ADMINISTRATOR
Rose Veterinary Hospital & Mountain Rose Veterinary Clinic
12.2017 - Current
PRACTICE MANAGER
Animal Medical Center & Aspenwood Veterinary Hosp.
08.2012 - 02.2017
Office Manager & LVT
Blake Veterinary Hospital
01.2008 - 01.2009
Lead LVT & Inventory Manager
All Creatures Veterinary Hospital
08.2006 - 01.2012
- Certified Veterinary Practice Manager (CVPM), Approved
- Certified Veterinary Business Leader (CVBL), In Progress
- Registered Veterinary Technician (RVT), Colorado
- Licensed Veterinary Technician (LVT), Maine
BACHELOR OF BUSINESS ADMINSTRATION - ACCOUNTING
Western Governors University
ASSOCIATES OF APPLIED SCIENCE - VETERINARY TECHNOLOGY
Bel- Rea Institute of Veterinary Technology
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