Nichole Bolger

• Delivered client services and acquired new relationships by cross-selling relevant products and services.
• Built referral business opportunities and recommended strategies to grow client base.
• Coached staff on products and special programs, identifying client needs and providing referrals.
• Educated clients on services and digital channels.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.

Customer service

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Managed day-to-day business operations
• Consulted with customers to assess needs and propose optimal solutions
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall succes