Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Borrego

Albuquerque,NM

Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Front Desk Manager

Restaurant Depot
Albuquerque, NM
02.2024 - 05.2024
  • Developed systems for tracking customer preferences to improve customer satisfaction ratings.
  • Created marketing strategies to increase brand awareness within the local community.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Ensured the front desk area was clean and presentable at all times.

Front Desk Receptionist

Quality Inn
Albuquerque, NM
10.2023 - 03.2024
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Greeted customers warmly and made them feel welcome.
  • Handled sensitive information in a confidential manner.
  • Responded to customer inquiries via phone, email, and in person.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Maintained a clean and organized reception area to uphold company image.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted visitors to provide information and direct to appropriate personnel.

Front Desk Receptionist

Super 8 Hotel
Albuquerque, NM
05.2023 - 10.2023
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Greeted customers warmly and made them feel welcome.
  • Handled sensitive information in a confidential manner.
  • Responded to customer inquiries via phone, email, and in person.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Greeted visitors warmly and directed them to correct personnel or office.

General Manager

Days Inn Hotel
Albuquerque, NM
01.2020 - 04.2023
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Administered employee discipline through verbal and written warnings.
  • Trained employees on duties, policies and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Supervised employees through planning, assignments, and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed service and sales strategies to improve retention and revenue.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.

Night Auditor

Days Inn Hotel
Albuquerque, NM
08.2019 - 01.2020
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Received payments from customers via cash or credit cards.
  • Prepared detailed audit reports at the end of each shift.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Greeted arriving guests and checked them in to their rooms.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Generated daily, weekly, and monthly reports to close out day and meet objectives.
  • Completed nightly updates to hotel rates and individual room charges.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Issued room keys and escort instructions to bellhops.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Computed bills, collected payments and made change for guests.
  • Transmitted and received messages using telephones or telephone switchboards.

Dishwasher

Cheddar
Albuquerque, NM
01.2019 - 08.2019
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Operated commercial dishwashing machines efficiently.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.

Cleaner

Home & office cleaning By Nichole
Los Alamos, NM
07.2014 - 05.2018
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Polished furniture to remove dust and dirt buildup.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Emptied wastebaskets and replaced liners.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Scrubbed walls to remove scuff marks or stains.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Transported trash bags to designated disposal areas.
  • Washed windows both inside and outside of the facility.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Kept business entrances clean, tidy and professional in appearance.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.

Caregiver

Ideal Home Care Services
Española, NM
08.2009 - 05.2018
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Provided emotional support to clients during difficult times.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Supported bathing, dressing and personal care needs.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Improved patient outlook and daily living through compassionate care.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with maintaining good personal hygiene.

Teller

Bank of Albuquerque
Santa Fe, NM
01.2010 - 05.2010
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Maintained accurate records of all transactions and customer interactions.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Received and counted daily inventories of cash, drafts and checks.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Prepared official checks for customer and internal bank needs.
  • Performed special services for customers, ordering bank cards and checks.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.

Teller

Wells Fargo
Española, NM
05.2008 - 10.2009
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Maintained accurate records of all transactions and customer interactions.
  • Balanced cash drawers on a daily basis.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Followed up on requests from customers in a timely manner.
  • Explained the features of various banking products available to customers.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Directed specific questions to appropriate branch personnel.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Received and counted daily inventories of cash, drafts and checks.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Leveraged customer service and sales abilities to consistently meet performance goals.

General Manager

Quiznos
Los Alamos, NM
10.2006 - 01.2007
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Administered employee discipline through verbal and written warnings.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Created schedules and monitored payroll to remain within budget.
  • Guided management and supervisory staff to promote smooth operations.
  • Tracked monthly sales to generate reports for business development planning.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed service and sales strategies to improve retention and revenue.

Bagger

Smiths Food And Drug
Los Alamos, NM
08.2006 - 10.2006
  • Provided excellent customer service by answering questions about products and services.
  • Bagged groceries for customers quickly and accurately.
  • Performed routine maintenance tasks such as sweeping floors, mopping up spills.
  • Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
  • Greeted customers warmly and answered any questions they had.

Carhop Server

Sonic
Española, NM
05.2006 - 08.2006
  • Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
  • Greeted customers and provided them with menus.
  • Participated in regular training sessions on food safety practices.
  • Provided excellent customer service by addressing customer concerns promptly and efficiently.
  • Ensured that all orders were accurate and complete before serving them to customers.
  • Reported issues with customers and orders to supervisors.
  • Answered product and order questions accurately and professionally.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Delivered food promptly to meet quality and service standards.
  • Delivered food and beverages directly to customers' vehicles with a friendly demeanor.

Education

Associate of Applied Science - Hospitality

Cnm
Albuquerque, NM
08-2021

High School Diploma -

Espanola Valley High School
Espaã±ola, NM
05-2008

Skills

  • Guest check-in and check-out
  • Corporate Branding
  • Inventory Oversight
  • Safety and security procedures
  • Team Training
  • Hospitality services
  • Operations Oversight
  • Hotel reservation systems
  • Cash control
  • Daily Reporting
  • Customer Service
  • Guest amenities
  • Conflict and issue documentation
  • Transportation information
  • Reservations Management
  • Team building and supervision
  • Process Improvement
  • Computer Reservations Systems
  • Room assignments
  • System updates
  • Payment oversight
  • Documentation And Reporting
  • Office meetings
  • Employee Training
  • POS System Operation
  • Problem-solving skills
  • Event Coordination
  • Scheduling and calendar management
  • Check-in and Check-out Procedures
  • Marketing
  • Coaching and Mentoring
  • Guest Services
  • Hospitality Management
  • Administrative Support
  • Account changes
  • Sales and Upselling
  • Staff Development
  • Staff Management
  • Cash handling experience
  • File Management
  • Problem-Solving
  • Property Management Systems
  • Revenue management
  • Multi-Line Phone Systems
  • Credit and cash payments
  • Complaint Management
  • Word Processing
  • Operations Management
  • Business Development
  • Housekeeping
  • Oral and written communications
  • Payment Processing
  • Staff Supervision
  • Administrative Skills
  • Personnel Management
  • Revenue enhancement
  • Training and mentoring

Timeline

Front Desk Manager

Restaurant Depot
02.2024 - 05.2024

Front Desk Receptionist

Quality Inn
10.2023 - 03.2024

Front Desk Receptionist

Super 8 Hotel
05.2023 - 10.2023

General Manager

Days Inn Hotel
01.2020 - 04.2023

Night Auditor

Days Inn Hotel
08.2019 - 01.2020

Dishwasher

Cheddar
01.2019 - 08.2019

Cleaner

Home & office cleaning By Nichole
07.2014 - 05.2018

Teller

Bank of Albuquerque
01.2010 - 05.2010

Caregiver

Ideal Home Care Services
08.2009 - 05.2018

Teller

Wells Fargo
05.2008 - 10.2009

General Manager

Quiznos
10.2006 - 01.2007

Bagger

Smiths Food And Drug
08.2006 - 10.2006

Carhop Server

Sonic
05.2006 - 08.2006

Associate of Applied Science - Hospitality

Cnm

High School Diploma -

Espanola Valley High School

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Nichole Borrego