Nichole Brantley
Lexington,SC
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Midlands Air Service Expert through meticulous document management and exceptional teamwork. Leveraged Microsoft Office expertise and problem-solving aptitude to streamline processes, achieving significant improvements in productivity. Highly reliable, with a focus on achieving tangible results and fostering collaborative success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Support Coordinator
Midlands Air Service Expert
02.2023 - 12.2023
- Implemented a more efficient document management system that reduced retrieval time of important files significantly.
- Maintained accurate financial records, assisting in budget planning and expense tracking for the department.
- Enhanced team productivity by providing comprehensive administrative support to colleagues on various projects.
- Assisted with hiring processes, conducting preliminary interviews and processing new employee paperwork.
- Demonstrated strong attention to detail through thorough proofreading of documents before distribution.
- Managed travel arrangements for executives including flights, accommodations, and transportation logistics.
- Efficiently prioritized competing tasks while meeting deadlines under high-pressure situations.
- Prepared detailed reports for management review, contributing to informed decision-making processes within the company.
- Improved communication between departments with regular meetings and concise reports.
- Managed calendars for multiple executives, effectively arranging appointments and preventing scheduling conflicts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Visual Inspector
Nepron Pharmaceutical
06.2021 - 01.2023
- Participated in ongoing professional development opportunities, staying current with industry trends and best practices for visual inspection processes.
- Ensured compliance with industry regulations by adhering to established guidelines during all visual inspection activities.
- Improved overall inspection accuracy with meticulous attention to detail and adherence to industry standards.
- Conducted final visual inspections on finished products, ensuring all quality standards were met before shipping to customers.
- Contributed to the establishment of standardized inspection procedures, enhancing consistency across all visually inspected products.
- Conducted routine equipment maintenance checks, ensuring optimal performance during visual inspection tasks.
- Reduced production delays by efficiently performing visual inspections on a wide range of products.
- Enhanced product quality by conducting thorough visual inspections and identifying defects.
- Safeguarded company reputation by detecting and reporting non-conforming materials during visual inspection processes.
- Provided constructive feedback to production team members on identified defects, fostering continuous improvement efforts in product quality.
- Played a key role in minimizing waste by promptly detecting defective materials during the visual inspection process before they entered the production cycle.
- Streamlined inspection procedures, implementing best practices for increased efficiency and accuracy in visual assessments.
- Facilitated communication between production and quality control departments, promoting collaboration in addressing product quality concerns.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
Cash Application Specialist
Lexington Medical Center
04.2021 - 05.2021
- Achieved consistent customer satisfaction through proactive communication and problem resolution.
- Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
- Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
- Optimized the use of ERP systems for more efficient cash application management.
- Provided support during financial audits by preparing necessary documentation and answering auditor inquiries regarding cash applications processes.
- Supported credit control efforts by accurately applying payments against outstanding invoices, reducing delinquency rates.
- Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Streamlined reconciliation processes, ultimately decreasing outstanding accounts receivable balances.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
- Improved cash application efficiency by implementing automated systems and processes.
- Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
- Worked in paperless environment to accomplish assignments electronically.
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Ensured compliance with company policies and relevant regulations through diligent monitoring of cash application activities.
- Increased accuracy of invoice matching through regular system updates and data validation procedures.
- Filed reports and posted daily batches in system.
- Prevented potential revenue loss by identifying duplicate payments or overpayments before finalizing the cash application process.
- Reduced manual entry errors for increased accuracy in cash applications.
- Enhanced team productivity by providing training on best practices and new software tools.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed vendor and supplier payments on weekly basis.
- Reconciled accounts receivable to general ledger.
- Created improved filing system to maintain secure client data.
- Disbursed petty cash by recording entries and verifying documentation.
Head Teller
Security Federal Bank
10.2008 - 04.2014
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Introduced customers to other bank team members to help meet financial needs.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Handled various accounting transactions.
Operation Specialist
Wachovia Bank
06.1998 - 10.2008
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Optimized resource allocation, ensuring projects were completed on time and within budget.
- Monitored key performance indicators, taking corrective actions when necessary to achieve targets.
- Assisted in the development of long-term strategic goals, aligning operations with company objectives.
- Enhanced team productivity with effective communication and collaboration strategies.
- Oversaw inventory management, reducing stock discrepancies and optimizing warehouse space usage.
- Managed vendor relationships to ensure high-quality products and services at competitive prices.
- Conducted regular audits of operational procedures, recommending adjustments as needed for optimal efficiency.
- Reduced costs for the organization by identifying areas of waste and implementing cost-saving measures.
- Coordinated cross-functional teams for successful project execution and timely delivery of services.
- Implemented process improvements that increased overall customer satisfaction rates.
- Evaluated potential risks associated with new projects or ventures, informing decision-making processes accordingly.
- Developed comprehensive operation plans to support organizational growth and expansion initiatives.
- Collected, arranged, and input information into database system.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Associates - Allied Health Science
South University
Savannah, GA09.2021
Diploma - Business Management
Eau Claire High School
Columbia, SC06.1993
Skills
- Verbal Communication
- Document Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Decision-Making
- Microsoft Office
- Data Entry
- Self Motivation
- Documentation and control
- Problem-solving aptitude
- Credit and collections
Certification
Certified Notary
License CPR
Certified Credit Preparer
Timeline
Administrative Support Coordinator
Midlands Air Service Expert
02.2023 - 12.2023
Visual Inspector
Nepron Pharmaceutical
06.2021 - 01.2023
Cash Application Specialist
Lexington Medical Center
04.2021 - 05.2021
Head Teller
Security Federal Bank
10.2008 - 04.2014
Operation Specialist
Wachovia Bank
06.1998 - 10.2008
Associates - Allied Health Science
South University
Diploma - Business Management
Eau Claire High School
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