Nichole Bristol
Apple Valley,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Call Center Executive
Holliday Rock Co
Upland, CA
12.2022 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Call Center Representative
Wells Fargo Home Mortgage
San Bernardino, CA
12.2019 - 11.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Patient Service Representative
Dr Arora
Apple Valley, CA
10.2017 - 12.2019
- Verified insurance information, collected payments, and scheduled appointments.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
Patient Services Representative
RadNet
Victorville, CA
07.2014 - 10.2017
- Collected copayments from patients at time of service.
- Performed administrative duties such as filing documents into electronic health record system.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Explained clinic policies and procedures clearly and concisely when necessary.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05-1996
Skills
- Scheduling proficiency
- Call handling
- Account updating
- Schedule Coordination
- Quality control optimization
Timeline
Call Center Executive
Holliday Rock Co
12.2022 - Current
Call Center Representative
Wells Fargo Home Mortgage
12.2019 - 11.2021
Patient Service Representative
Dr Arora
10.2017 - 12.2019
Patient Services Representative
RadNet
07.2014 - 10.2017
High School Diploma -
Hesperia High School
Similar Profiles
Gerardo CanoGerardo Cano
Plant Manager at Holliday Rock CoPlant Manager at Holliday Rock Co
Monique RamosMonique Ramos
Transportation Dispatcher at Holliday Rock CoTransportation Dispatcher at Holliday Rock Co
James SullivanJames Sullivan
Plant Manager at Holliday Rock CoPlant Manager at Holliday Rock Co