Nichole Burch
Billing specialist
Acworth,Ga
Summary
Results-driven billing and invoicing specialist with over 13 years of experience streamlining processes and delivering excellent customer service. Adept at quickly learning new systems and procedures to increase efficiency and resolve complex issues. Consistently meet or exceed metrics for accuracy and timeliness of data entry and invoice processing. Seeking to leverage expertise in billing, invoicing, and accounting practices to contribute to the growth and success of a dynamic company Known for building rapport with clients, vendors, and internal stakeholders while maintaining meticulous attention to detail. Proven ability to improve financial operations, reduce costs, and drive revenue through process improvements and automation Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Billing Support Specialist III
RR Donnelley
09.2022 - Current
- Executed daily invoicing processes within the Foundation/WCSS environment.
- I work on the collection, organization, and distribution of essential documentation to guarantee accurate and timely invoicing for shipped orders at assigned plants.
- I addressed billing discrepancies and worked cross-departmentally to ensure correct billing information.
- Prioritized customer service, cultivating and maintaining client relationships while addressing their daily concerns and questions.
Accounting Specialist
Meyn America
04.2021 - 05.2022
- Developed financial and sales processes to increase revenue and customer satisfaction
- Review customer contracts, equipment invoices, and payments
- Mastered Baan and LN (ERP software) and client invoicing portals Ariba, Mercado, and Taulia
- Invoicing and billing for over 300 customers
- Prepared invoices with 0.01% mistake rate
- Daily and monthly billing auditing and reconciliation streamlined
- Entered payables receipts and invoices for payment
- Daily manager reports
- Monthly inside sales KPI reports
- Credits and returns daily
- Customers praised the swift response and resolution
- Maintain open, dynamic contact with customers and sales team
- Report monthly sales and supplies to the head of the department.
- Forecast sales, purchases, and budget
- Resolved aging account balances using knowledge of business systems and billing/collections.
- Investigated daily variances and corrected errors to resolve discrepancies
Parts Sales Administrator
Meyn America
11.2014 - 04.2021
- Invoicing for the part sales department
- Organized paper file system for over 300 customers' invoicing and billing
- Simplified and streamlined the process of auditing and reconciling daily and monthly billing reports
- Constructed monthly KPI reports for the inside sales department of Meyn and Hill parts
- Recording of credits and refunds daily.
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
Inside Sales Representative
Hill Parts/ Meyn
08.2010 - 11.2014
- Processed customer purchase orders for commercial and private customers of Hill Parts using email, in-person contacts, as well as the phone system.
- Negotiated prices, terms, and delivery methods
- Invoicing for the sales department
- Constructed monthly KPI reports for the inside sales department of Hill Parts.
- Recording of credits and refunds daily
- Forecasting for parts and equipment.
- Manage friendly and professional customer interactions
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential
- Answered customers' questions regarding products, prices, and availability
- Negotiated prices and terms of sales with potential customers to reach a mutually beneficial agreement
- Prepared and submitted reports to keep management informed of sales activities and progress
Education
Accounting - Accounting
University of Phoenix
Phoenix, AZ12.2024
Business management -
University of Phoenix
Columbus, OH01.2007
Photography -
Art Institute of Pittsburg
Pittsburgh, PA01.1999
High School -
Mansfield Senior High
Mansfield, OH05.1996
Skills
- Invoicing (for parts sales, capital, service agreements, and portals like Mercado, Ariba/SAP, and Taulia)
- Customer support
- Vendor management
- MS Office proficiency
- BAAN/LN/ERP systems knowledge
- Accounts receivable
- Bookkeeping
- Experience in the use of other systems WCSS, Foundation, CRDM, CQT, MDTS, and Custom Buy
- Billing and Invoicing
- 10-Key data entry
- Claims Processing
- Contract Preparation
- Payment Posting
- Billing Dispute Resolution
- Information Updates
- Month-End Closing Procedures
- Records Organization and Review
- Billing Systems and Software
- Accounts Receivable Expertise
- Claim Processing
- Google Drive
- Invoicing Proficiency
- Microsoft Office
- Monthly Reconciliations
- Monthly Billing Management
- Collection Practices
- Customer Contact
- Customer Engagement
- Invoice Documentation Management
- Validation of Discrepancies
- Accounting Functions
- Billing Document Creation
- Statement Itemization
- Accounting and Financial Management
- Discrepancy Reconciliation
- Maintain Records
- Manual Processing
- QuickBooks Expertise
- A/P and A/R Expertise
- Office Supplies and Inventory
- 10-Key Data Entry
- Research
- Collections
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Billing Support Specialist III
RR Donnelley
09.2022 - Current
Accounting Specialist
Meyn America
04.2021 - 05.2022
Parts Sales Administrator
Meyn America
11.2014 - 04.2021
Inside Sales Representative
Hill Parts/ Meyn
08.2010 - 11.2014
Accounting - Accounting
University of Phoenix
Business management -
University of Phoenix
Photography -
Art Institute of Pittsburg
High School -
Mansfield Senior High
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