Nichole Burnett
Pinson,AL
Summary
Proven leader with extensive experience at UAHSF, adept in office management and team leadership. Enhanced personnel performance and streamlined administrative processes, fostering a collaborative environment. Skilled in Microsoft Office and organizational leadership, I've successfully trained teams, improving efficiency by over 30%.
Overview
20
20
years of professional experience
Work History
Administrative Supervisor
UAHSF
03.2019 - Current
- Train new employees on company policies, procedures, software applications.
- Handle sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provide support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Update reports, manage accounts, and generated reports for company database.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Manage a team of 10 office staff, providing training and support to ensure smooth daily operations.
- Facilitate monthly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitor and evaluate personnel performance to complete annual reviews on 10 staff employees, recommend advancement, or address productivity concerns.
- Assist with recruitment efforts by screening resumes and scheduling interviews for potential hires. As well as plan and organize incoming Faculty Candidates.
- Collaborate closely with other department managers to identify areas where administrative support could be improved or streamlined.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Complete bi-weekly payroll for 10 employees.
- Complete accrued time reports for 15 Faculty and 4 Research/NP coordinators
AOS IV
UAHSF
10.2017 - 03.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department and back up for Supervisor.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for Faculty.
- Kept calendars for 3 Faculty.
- Collected reimbursements for 3 Faculty.
Pediatric Scheduler
UAHSF
10.2015 - 10.2017
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Optimized scheduling processes by implementing urgent appointments.
- Optimized organizational processes by effectively managing all templates.
- Working with the central scheduling team to build communication within both departments.
- Tracking scheduling issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
AOS II
UAHSF
07.2011 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- worked for multiple Faculty.
- Kept track of Faculty calendars, meetings, reimbursements.
Receptionist
UAHSF
12.2008 - 07.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Carraway Methodist Medical Center
01.2005 - 10.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
No Degree - Basics
Wallace State Community College - Hanceville
Hanceville, ALNo Degree - Basics
Jefferson State Community College
Birmingham, ALHigh School Diploma -
Pinson Valley High School
Pinson, AL05.2003
Skills
- Customer Service
- Scheduling and calendar management
- Organizational Leadership
- Workload prioritization
- Office Management
- Training and coaching
- Team Collaboration
- Team Leadership
- Microsoft Office
- Appointment Scheduling
- Staff Management
- Policy Implementation
Timeline
Administrative Supervisor
UAHSF
03.2019 - Current
AOS IV
UAHSF
10.2017 - 03.2019
Pediatric Scheduler
UAHSF
10.2015 - 10.2017
AOS II
UAHSF
07.2011 - 10.2015
Receptionist
UAHSF
12.2008 - 07.2011
Receptionist
Carraway Methodist Medical Center
01.2005 - 10.2008
No Degree - Basics
Wallace State Community College - Hanceville
No Degree - Basics
Jefferson State Community College
High School Diploma -
Pinson Valley High School
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