Nichole Bury
Federal Way,WA
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
15
15
years of professional experience
Work History
Cashier
Bath & Body Works
Federal Way, WA
09.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent reconciliation practices.
- Assisted in inventory management by restocking shelves and organizing displays effectively.
- Implemented strategies to improve checkout speed, enhancing overall customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Revenue Specialist
DaVita
Federal Way, WA
04.2023 - 11.2025
- Analyzed revenue data to identify trends and support strategic decision-making.
- Developed and implemented process improvements to enhance billing accuracy and efficiency.
- Collaborated with cross-functional teams to streamline revenue recognition processes.
- Prepared detailed financial reports for management, ensuring timely delivery and accuracy.
- Stayed up-to-date on industry best practices and emerging technologies, applying new knowledge to drive revenue growth and operational excellence.
Optician
Federal Way Vision Center
Federal Way, WA
09.2022 - 11.2023
- Assisted patients in selecting appropriate eyewear based on vision needs and lifestyle preferences.
- Conducted precise lens fittings to ensure optimal visual acuity and comfort for patients.
- Educated patients on proper eyewear care, enhancing customer satisfaction and retention.
- Collaborated with optometrists to develop comprehensive patient treatment plans for eye health.
- Streamlined appointment scheduling processes, improving patient flow and reducing wait times.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Medical Receptionist
Auto Injury Pain Clinic (chiropractor / massage)
Federal Way, WA
09.2021 - 11.2021
- Scheduled patient appointments and managed front desk operations efficiently.
- Maintained accurate patient records and updated insurance information promptly.
- Assisted in coordinating treatment plans between chiropractic and massage therapy services.
- Streamlined patient intake processes to enhance overall clinic workflow.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Collector
Transworld Systems, Inc. (TSI)
Federal Way, WA
01.2020 - 06.2021
- Managed collections process, ensuring compliance with regulatory standards and company policies.
- Negotiated payment arrangements with clients to facilitate debt recovery and enhance customer relationships.
- Analyzed account status to identify delinquency patterns and develop targeted collection strategies.
- Developed training materials to enhance staff knowledge of compliance regulations and best practices in collections.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Sales Associate
Americas Best Contacts and Eyeglasses
Federal Way, WA
10.2019 - 07.2020
- Delivered exceptional customer service, enhancing overall client satisfaction and loyalty.
- Assisted customers in selecting eyewear that suits their needs and preferences.
- Processed sales transactions accurately, ensuring a smooth checkout experience.
- Maintained organized product displays, increasing visibility and accessibility of merchandise.
- Analyzed customer feedback to identify areas for service improvement, driving positive changes.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Jo-Ann Fabric and Craft Stores
Federal Way, WA
01.2017 - 12.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer to ensure financial integrity.
- Handled returns and exchanges while ensuring customer satisfaction.
- Assisted customers in product selection and provided exceptional service.
- Collaborated with team members to enhance overall store performance.
- Resolved customer inquiries promptly, fostering positive relationships.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Receptionist
Crossland Economy Studios
Federal Way, WA
07.2016 - 01.2017
- Greeted guests promptly, ensuring a welcoming atmosphere and positive first impressions.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Processed guest check-ins and check-outs, maintaining accuracy in reservations and billing.
- Coordinated housekeeping schedules, optimizing room readiness for incoming guests.
- Addressed guest inquiries and concerns, providing solutions to enhance customer satisfaction.
- Maintained front desk supplies inventory, ensuring availability of essential materials for operations.
- Implemented process improvements, enhancing workflow efficiency at reception area operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Associate
Petsmart
Federal Way, WA
10.2013 - 01.2015
- Streamlined store operations by optimizing daily workflows and staff assignments.
- Collaborated with management to create a positive work environment focused on teamwork and excellence.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Sales Associate
Payless ShoeSource
Federal Way, WA
10.2010 - 08.2013
- I had multiple jobs at this store. i would put out new shipment would clean the store. price changes. also was a key carrier i had open and closing responsibility's including counting the till at the end of the night would also take daily deposits to the bank
Education
High school diploma - undefined
Todd Beamer High School
Federal Way, WA06.2011
Skills
- Data Entry
- Medical insurance coverage verification
- Insurance Verification
- Cash Handling
- Managing patient records
- Medical payment processing
- Medical administrative support - Medical administrative support experience (3-5 years)
- Microsoft Excel
- Medical office experience
- Medical Office Experience
- Patient registration
- Typing
- Epic
- Retail Sales
- Sales
- POS
- Microsoft Outlook
- HIPAA
- Upselling
- Serving Experience
- Banking
- Communication skills
- Merchandising
- Pricing
- Clinic
- Data entry
- Medical receptionist
- Time management
- Medical Records
- Medical scheduling
- Office Administration
- Cashiering
- Handling patient inquiries
Timeline
Cashier
Bath & Body Works
09.2025 - Current
Revenue Specialist
DaVita
04.2023 - 11.2025
Optician
Federal Way Vision Center
09.2022 - 11.2023
Medical Receptionist
Auto Injury Pain Clinic (chiropractor / massage)
09.2021 - 11.2021
Collector
Transworld Systems, Inc. (TSI)
01.2020 - 06.2021
Sales Associate
Americas Best Contacts and Eyeglasses
10.2019 - 07.2020
Cashier
Jo-Ann Fabric and Craft Stores
01.2017 - 12.2018
Front Desk Receptionist
Crossland Economy Studios
07.2016 - 01.2017
Associate
Petsmart
10.2013 - 01.2015
Sales Associate
Payless ShoeSource
10.2010 - 08.2013
High school diploma - undefined
Todd Beamer High School