Nichole Buxman
Greeley,CO
Summary
Proven leader at Allstate, fostering a culture of collaboration and a positive workplace to align with the organization's mission and values. Dedicated to customer service, quality assurance and maximizing productivity by working together to achieve overall team success. An organized leader who builds positive rapport, inspires trust, and is committed to guiding the team toward achieving organizational goals. A strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent problem solver, trainer, and mentor.
Overview
15
15
years of professional experience
Work History
Interview Lead - Interview & Enablement Team
Allstate
03.2023 - Current
- Lead interviews, collaborate with team members, and work with Talent Acquisition to secure top-tier talent. Treat all candidates with respect and help create a comfortable interview experience. Execute timely and informed decisions in candidate selection to maintain quality standards.
- Play a central role in enhancing operational excellence in part through effective onboarding of new team members. Fostering an inclusive work environment that promotes growth and development. Establish open and professional relationships with team members to achieve common goals.
- Effectively coordinate logistical aspects including candidate profile, interviews, communications, and resource allocation to meet organizational needs efficiently.
- Collaborate closely with cross-functional teams and leaders to streamline and optimize the hiring process for efficiency.
- Facilitate team huddles and direct meetings as needed.
Quality Development Technician - Auto Catastrophe
Allstate
05.2021 - Current
- Review adjusters' estimates and VA inspections, conduct re-inspections, and meticulously document exceptions while providing valuable coaching. Implement strategies to enhance the skill sets of adjusters through comprehensive training, re-inspections, and personalized coaching sessions. Utilize system reports to pinpoint adjuster trends and address any emerging issues, thereby contributing to improved resource team quality and enhanced customer experiences.
- Serve as a trusted technical advisor and mentor to adjusters, offering guidance and expertise in complex situations. Keep up-to-date on industry trends and advancements. Lead Auto Hail Training sessions for new adjusters, delivering impactful presentations, coaching, and feedback to enhance estimate accuracy, elevate customer service standards, and ensure consistency.
- Analyze unit reports and spearhead Tier 2 huddles for effective team communication and problem-solving.
- Provide support at MCC during hurricanes, assisting both customers and adjusters with timely and efficient service.
- Reduced product defects with thorough analysis and troubleshooting techniques during development stages.
Claims Service Consultant - Auto CAT Team
Allstate
08.2015 - 05.2021
- Provided compassionate customer service, guiding clients through the claims process to ensure satisfaction. Responded to customer communications promptly, resolving issues with empathy and professionalism.
- Conducted thorough auto damage assessments, producing accurate estimates compliant with Allstate guidelines and state regulations. Negotiated repairs with various facilities and managed vendor relationships, overseeing drive-ins and ride-a longs with contingent adjusters.
- Led team huddles, supported CSL as backup, and offered technical guidance and mentorship to colleagues. Collaborated with CSL on team recognition and improvement initiatives.
- Spearheaded and assisted in the development of the Auto Hail Onboarding Training for new hires, emphasizing continuous improvement in a dynamic, fast-paced environment.
Collision Center Manager
Spradley Barr
01.2011 - 08.2015
- Recruited talent for the collision center team through participating at Aims Technical College.
- Established partnerships with vendors to secure high-quality service and competitive prices.
- Facilitated daily production meetings with staff and managed workload balance to maximize efficiency and best utilize technician skills. Ensured accuracy of repair orders and quality control of work performed
- Resolved customer inquiries, concerns, and complaints. Provided staff coaching in areas of opportunity and recognition of successes and strengths. Ensured Spradley Barr’s policies and procedures were followed.
- Generated sales and achieved sales targets. Developed and maintained DRP relationships. Community outreach to build awareness of shop in the local market. Monitored monthly financial statements and administered cost controls for profitability when needed. Developed and monitored monthly goals for staff and department providing on-going training, feedback, and coaching. Identified opportunities and implemented process improvements to optimize efficiency and improved shop flow.
- Worked with customers and insurance companies to obtain payments.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
Estimator
Auto Image
11.2009 - 01.2011
- Used CCC and Audatex software to create estimates quickly and accurately and make estimates easily understandable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
Skills
- Team Leadership and Coordination
- Teamwork and Collaboration
- Team motivation
- People Management
- Work Planning and Prioritization
- Coaching and Mentoring
- Analytical Thinking
- Conflict Resolution
- Leading Team Meetings
- Quality Improvement
- Documentation And Reporting
- Staff Training
- Adaptability and Flexibility
- Problem Solving
- Quality Assurance
- Continuous Improvement
Timeline
Interview Lead - Interview & Enablement Team
Allstate
03.2023 - Current
Quality Development Technician - Auto Catastrophe
Allstate
05.2021 - Current
Claims Service Consultant - Auto CAT Team
Allstate
08.2015 - 05.2021
Collision Center Manager
Spradley Barr
01.2011 - 08.2015
Estimator
Auto Image
11.2009 - 01.2011
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