Nichole Byerly
Portland,Oregon
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
16
16
years of professional experience
Work History
Professional Nanny
Catterick Family
01.2020 - Current
- Full-time childcare for four-year-old twins and seven-year-old
Lead Pre-K Teacher/ Assistant Kindergarten Teacher
Hug-n-Hearts Early Learning Center
01.2016 - 01.2019
- One year as an assistant teacher in the kindergarten wrap-around program then promoted to lead pre-k teacher
- Developed and implemented creative stimulating lesson plans based on state standards that ensured students were equipped with the knowledge and skills necessary for entering kindergarten
- Develop and administer assessments to measure students' growth toward goals and monitor student mastery of the content standards
Server/ Designated Trainer
The Cheesecake Factory
01.2009 - 01.2018
- Provided excellent customer service in an extremely fast-paced environment with the ability to recognize guests' wants, needs, and satisfaction
- Trained and certified waitstaff on guest service expectations, extensive menu, server procedures, and restaurant protocols
In-home Personal Support Worker
Department of Human Services
01.2012 - 01.2014
- Assisted an individual in developing appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential
Direct Support Professional
Little City Foundation
01.2012 - 01.2014
- Developed and implemented plans for individuals with developmental, physical, and mental disabilities to achieve greater independence, daily goals, and community integration
- Provided first aid and distributed medication as prescribed to residents according to the agency's policy and procedures
Education
Bachelor of Arts - Communications, Media, and Theater
Northeastern Illinois University
Chicago, IL05-2012
Bachelor of Arts -
North Park University
Chicago, IL01.2009
Skills
- Pediatric CPR
- AED
- First Aid
- Recognizing and Reporting Child Abuse and Neglect
- Compassion
- Empathy
- Interpersonal Communication
- Customer Service
- Fast-paced Environment
- Educational Program Design
- Emotional Support
- Classroom Management
- Rapport Building
- Curriculum Development
- Observational Skills
Coursework
Non-Profit Organizational Communications, NEIU, 05/01/12, Organized a 50 '60s dance party for roughly 150 residents of Aspire a non-profit organization. Resourcefully coordinated all event details from locations, accessibility, poster design, and event décor; arranged entertainment and event setup, all based on the client's wants and needs.
Timeline
Professional Nanny
Catterick Family
01.2020 - Current
Lead Pre-K Teacher/ Assistant Kindergarten Teacher
Hug-n-Hearts Early Learning Center
01.2016 - 01.2019
In-home Personal Support Worker
Department of Human Services
01.2012 - 01.2014
Direct Support Professional
Little City Foundation
01.2012 - 01.2014
Server/ Designated Trainer
The Cheesecake Factory
01.2009 - 01.2018
Bachelor of Arts -
North Park University
Bachelor of Arts - Communications, Media, and Theater
Northeastern Illinois University
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