Nichole Campos
San Antonio ,TX
Summary
Dynamic leader with a proven track record at Dunkin' Donuts Franchising, enhancing team performance and fostering a culture of safety and excellence. Skilled in coaching, mentoring, and conflict resolution, I significantly reduced injury rates and improved team efficiency. Expert in multitasking and decision-making, I excel in fast-paced environments, driving performance improvement and employee development. Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.
Overview
23
23
years of professional experience
Work History
Team Lead
Dunkin' Donuts Franchising
08.2024 - Current
- Trained 10 new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked at different stations to provide optimal coverage and meet the standards of the franchise.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Cheerleading Coach
Divinity Cheer
02.2005 - 03.2012
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
- Provided training direction, encouragement and motivation to prepare cheerleaders ages five to twelve for competitive events.
- Consistently enforced safety protocols during practices based off of AACCA requirement's, reducing injury rates among participants significantly.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Managed scheduling for practices, performances, and competitions, ensuring timely communication with parents and team members.
- Mentored young athletes, on all levels of experience by providing guidance on personal growth and academic achievements.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Provided emotional support to athletes during challenging times on the team or in their personal lives.
- Implemented structured conditioning programs specifically designed to improve physical fitness levels of participating cheerleaders.
- Coordinated travel arrangements, tracked expenses, and reported on all team activities.
- Effectively communicated expectations to both cheerleaders and their families regarding commitment levels required for success within the program.
- Observed 10 cheerleaders during events and practices to determine needs for individual or team improvement.
- Checked squad member uniform, attitude and form before all events.
- Coordinated travel arrangements for local and out-of-state competitions, balancing budgetary constraints while maintaining a high-quality experience for athletes involved.
Lead Supervisor
Transportation Security Administration, TSA
09.2001 - 06.2009
- Demonstrated strong leadership skills, motivating 128 team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Part of the ICMS Conflict team and training programs for new employees, increasing overall productivity levels.
Education
High School Diploma -
Westwood Hills High School
Mesa, AZ06.1994
Skills
- Conflict resolution
- Employee training
- Teamwork and collaboration
- Safety processes and procedures
- Team building
- Verbal and written communication
- Excellent communication
- Active listening
Timeline
Team Lead
Dunkin' Donuts Franchising
08.2024 - Current
Cheerleading Coach
Divinity Cheer
02.2005 - 03.2012
Lead Supervisor
Transportation Security Administration, TSA
09.2001 - 06.2009
High School Diploma -
Westwood Hills High School
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