Nichole Canady
Williston,ND
Summary
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Dedicated Shopper with high attention to detail and commitment to accuracy. Processed numerous customer orders without errors. Excellent communication skills, strong work ethic and punctuality contributed to outstanding results.
Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Hardworking Personal Shopper familiar with picking, packing and pick-up procedures. Results-driven and detail-oriented with commitment to efficiency.
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
19
19
years of professional experience
Work History
Team Lead
Walmart
Williston, ND
09.2023 - 02.2025
- Maintained accurate records of employee attendance and task completion times.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
Personal Shopper
Walmart
Williston
06.2021 - 08.2024
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Prep Cook
Pizza Hut
06.2020 - 06.2021
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Cooked take-out orders per shift and securely packaged and labeled each order.
- Trained new employees on proper techniques of preparing meals safely.
Personal Shopper
Walmart
04.2019 - 06.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Instore Representative
Fastenal
11.2014 - 02.2018
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
Cook/Shift Leader
Burger King
06.2006 - 12.2013
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
High School Diploma -
Taft Union High School
Taft, CA05-2006
Skills
- Cycle Counts
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Personal Grooming Standards
- Item Scanning
- Attention to Detail
- Price Changes
- Operational Efficiency
- Compassionate Care
- Verbal and Written Communication
- Proper Storage Procedures
- Cash Counting
- Mobile Applications
- Customer Preferences
- Personal Shopping
- Customer Service
- Safety Protocols
- Online Order Processing
- Cash Register Operations
- Price Memorization
- Safety Measures
- Food Preparation
- Accurate Money Handling
- Emotional Support
- Safety Rules
- Light Housekeeping
- Bagging Items
- Task delegation
- Customer service
- Attendance tracking
- Inventory management
Timeline
Team Lead
Walmart
09.2023 - 02.2025
Personal Shopper
Walmart
06.2021 - 08.2024
Prep Cook
Pizza Hut
06.2020 - 06.2021
Personal Shopper
Walmart
04.2019 - 06.2020
Instore Representative
Fastenal
11.2014 - 02.2018
Cook/Shift Leader
Burger King
06.2006 - 12.2013
High School Diploma -
Taft Union High School