Nichole Carroll
Portland,OR
Summary
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations of residential care facilities. Successfully oversees direct care teams of 30 or more, budgeting, supply management, plan of care for 80 plus residents when at full RCF census. Develop and lead productive and efficient direct care staff. Contribute to high-volume of completed activities of daily living practices by providing exceptional patient care Resident/ Family satisfaction. Lead team through COVID pandemic, crises planing, state regulated health and safety guidelines/implementation and vaccine clinics. Developed standard practice within RCF for all COVID related practices for all Residents and staff.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Resident Care Supervisor
Providence Health & Services
08.2011 - Current
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Observed participants and maintained attendance, meal counts and accident reports.
- Trained aides, delegated assignments and supervised assistants.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Kept practices and activities in compliance with licensing requirements.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Successfully negotiated client contract renewals to create increased revenue.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Practiced safe behavior with regard to equipment and tasks.
- Set up jobs and handled changeovers on machines with no supervision following standard work procedures.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Covered for other shifts in event of staff call-outs or absences.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Assistant Program Manager
Albertina Kerr Centers
06.2006 - 06.2011
- Identified risks and developed Individual support plans.
- Responsible for all medical schedules and financial record keeping and auditing
- Created and enforced program standards to maintain compliance with regulatory requirements.
- Developed and recommended policies and procedures for evaluating programs.
- Facilitated by coordinating resources and deliverables between departments.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Oversaw staff schedules and assignments to handle programming demands.
Staff Relief CNA
Albertina Kerr Centers
01.2005 - 06.2006
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Upheld infection control and prevention policies across different patient-facing areas.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
High School Diploma -
Ingraham High School
Seattle, WA06.2003
Skills
- Supporting Daily Living Needs
- Resident Care Training
- Discipline and Feedback
- Critical Thinking
- Medication Dispensing
- Resident Satisfaction
- Operational Procedures
- Medicare Compliance
- Facility Inspections
- HIPAA Guidelines
- Utilization Management
- Facility Oversight
- Problem Identification
- Recruit Well-Qualified Staff
- Administrative Staff Supervision
- Emergency Readiness
- Patient Care Assessment
- Train Employees
- Electronic Medical Record Software
- Instructional Materials Development
- Nursing Operations Management
- Quality Assurance Controls
Accomplishments
- Survey ready and compliant 8 years running
- Recipient of Spirit of Emilie mission inspiration award for leading and implementing Quick MAR for our RCF. Lead educational meetings for all other "sister sites" in our division.
- Nominee of Values in Action
- Supervised team of 30 plus staff members.
Certification
- CPR first aide AED certified
- Administrator Certification ( in progress )
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Resident Care Supervisor
Providence Health & Services
08.2011 - Current
Assistant Program Manager
Albertina Kerr Centers
06.2006 - 06.2011
Staff Relief CNA
Albertina Kerr Centers
01.2005 - 06.2006
High School Diploma -
Ingraham High School
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