Nichole Castanon
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Office Administrator
Medical Spa
01.2010 - 01.2019
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Strengthened relationships with vendors and suppliers, negotiating favorable contract terms for medical supplies and services.
Receptionist / File Clerk
Action Management Corporation
06.2007 - 01.2012
- Retrieved requested files and delivered to appropriate personnel
- Scanned and filed forms, reports, correspondence and receipts
- Reviewed files to check for complete and accurate information
- Updated daily logs for tracking file movements.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Massage Therapist
Forever Young Medical Spa
01.2010 - 12.2019
- Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish
- Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns
- Brought in high volume of referrals from satisfied massage clients and consistently exceeded quotas.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
Education
Some College (No Degree) -
Swartz Creek High School
Swartz Creek, MIAmerican Red Cross
Flint, MIHealth And Wellness
Flint School Of Therapeutic Massage
Flint, MIEKG Technician
Charles Stewart Mott Community College
Flint, MISkills
- Time management
- Motivational Leadership
- Excellent Communication
- Multitasking and Organization
- Reliability
- Professionalism
Timeline
Office Administrator
Medical Spa
01.2010 - 01.2019
Massage Therapist
Forever Young Medical Spa
01.2010 - 12.2019
Receptionist / File Clerk
Action Management Corporation
06.2007 - 01.2012
Some College (No Degree) -
Swartz Creek High School
American Red Cross
Health And Wellness
Flint School Of Therapeutic Massage
EKG Technician
Charles Stewart Mott Community College
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