Overview
Summary
Work History
Education
Skills
Timeline
Generic

Nichole Castillo

Live Oak,CA

Overview

23
23
years of professional experience

Summary

Dynamic Scheduling Coordinator with a strong work ethic at Freedom Home Health and Hospice Care Services, adept at optimizing appointment calendars and enhancing patient satisfaction. Skilled in software management and problem-solving, I effectively reduced scheduling conflicts while fostering collaboration among staff

Outgoing Intake Correspondence with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Scheduling Coordinator

Freedom Home Health and Hospice Care Services
02.2022 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Improved patient satisfaction with timely and accurate appointment setting.
  • Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
  • Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Negotiated with suppliers to ensure timely delivery of resources, keeping projects on schedule.
  • Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
  • Developed system for tracking vacation and leave requests, maintaining seamless operations.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.

Intake Coordinator

Freedom Home Health and Hospice Care Services
02.2022 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Office Assistant

Nor-cal Trucking
04.2017 - 03.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Case Checker/ Sample Fruit

Sunsweet Dryers
08.2008 - 10.2014
  • Aided in training new employees, sharing best practices for efficient job performance.
  • Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
  • Assisted customers with bagging their purchases, providing swift and attentive service.

Registration Receptionist

Gridley-Biggs Hospital
06.2002 - 08.2006
  • Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
  • Implemented new office procedures to streamline check-in processes, resulting in shorter wait times for patients.
  • Provided comprehensive training to new reception staff members, fostering a supportive team environment.
  • Facilitated communication between patients, providers, and insurance companies, resolving issues promptly and professionally.
  • Monitored inventory levels of office supplies; promptly reordered necessary items to maintain adequate stock levels.
  • Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
  • Developed rapport with returning patients through consistent delivery of friendly service during each interaction.
  • Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
  • Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
  • Reduced wait times by effectively prioritizing tasks and managing daily workload.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Gridley High School
Gridley, CA
06.1997

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Time management skills
  • Teamwork and collaboration
  • Attention to detail
  • Schedule management
  • Critical thinking
  • Staff coordination
  • Customer relationship management
  • Deadline oriented
  • Scheduling
  • Skilled in software
  • Telephone etiquette
  • Task delegation
  • Customer service and support
  • Production scheduling
  • Patient scheduling
  • Patient registration
  • Documentation and reporting
  • Call screening
  • Confidentiality requirements
  • Calendar coordination
  • Referral coordination
  • Mail handling
  • Documentation skills
  • Insurance verification

Timeline

Scheduling Coordinator

Freedom Home Health and Hospice Care Services
02.2022 - Current

Intake Coordinator

Freedom Home Health and Hospice Care Services
02.2022 - Current

Office Assistant

Nor-cal Trucking
04.2017 - 03.2019

Case Checker/ Sample Fruit

Sunsweet Dryers
08.2008 - 10.2014

Registration Receptionist

Gridley-Biggs Hospital
06.2002 - 08.2006

Gridley High School

Similar Profiles

CREATE PROFILE
Nichole Castillo