Nichole Chavez
Summary
Community management professional, ensuring smooth operations and resident satisfaction. Utilizes conflict resolution and budget management to streamline processes and enhance community relations. Strong understanding of effective communication and team collaboration to achieve consistent results. Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes.
Overview
16
16
years of professional experience
Work History
Project Manager
HDZ Inc.
08.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Implemented agile methodologies, resulting in increased efficiency and faster completion times to meet project deadlines.
- Established effective communication among team members for enhanced collaboration
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
Community Manager
360 Community HOA Management
08.2020 - 07.2021
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Enforced compliance with community regulations and guidelines.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
Property Manager
Paramount Property Services
07.2017 - 07.2020
- Manage tenant ledgers, post & scan rent payments.
- Send out 5-day nonpayment notices to keep delinquency low.
- Facilitate monthly and yearly owner statements.
- Conduct all move in's, move out's and annual inspections.
- Process lease renewals in timely manner.
- Coordinate vendors for turns and/or maintenance requests.
- Market, advertise and show homes for lease.
- Draft property management agreements and reviewed with owners.
- Process tenant Disposition of Deposits and final accounting.
- Screened tenants for rentals, discussed applicants for approval with owners.
Community HOA Manager
Spectrum Association Management
01.2017 - 07.2017
- Plan for and facilitate association board meetings and annual meetings.
- Engage with board members and homeowners in the community during board meetings while answering questions and providing recommendations.
- Take notes/minutes, keep board members and homeowners on task, report on the financial standing of the association.
- Manage daily, weekly, and monthly tasks for a portfolio of 8 associations.
- Sent out Friday updates containing project, budget, and violation changes that may have occurred since the last meeting.
- Vendor relations, including the bidding and project management process. Maintaining constant follow up, and over communication to ensure a complete understanding of the project.
- Risk Management, Insurance, and Litigation Support.
- Prepare budgets and manage the finances of the associations. Including entering payments and invoices while comparing them to the budget. Analyze expenses and pending projects in preparation for the fiscal calendar budget.
- Conflict mediation in regard to the ability to anticipate concerns, listen carefully, and understand changes.
- Adhere to the same day response policy.
Operations Manager
Rother RE Group at Keller Williams
08.2016 - 12.2016
- Coordinate any/all paperwork related to transaction, including writing contracts, BINSR, etc. Submitted paperwork into broker within timely manner.
- Enter new leads/listings and follow up in contact management.
- Answer, screen, direct calls, emails, mail.
- Prepare and deliver/send pre-listing packets.
- Verify current listings are managed, marketed, and updated daily.
- Schedule staging consultations, virtual tours and professional photography.
- Keep lead agents on prospecting and listing schedule at all times.
- Maintain office and transaction expenses.
- Create green sheets to submit to office DB for agent commissions, while maintaining agent commission spreadsheets.
Property Manager
Paramount Property Services
02.2014 - 08.2016
- Manage tenant ledgers, post & scan payments.
- Facilitate monthly owner statements.
- Conduct all move in's, move out's and annual inspections.
- Process lease renewals in timely manner.
- Coordinate vendors for turns and/or maintenance requests.
- Market, advertise and show homes for lease.
- Draft property management agreements and review with owners.
Property Manager/ Office Manager
Urman Enterprises
07.2013 - 02.2014
- Maintain effective relationships between tenants, owners, vendors & HOA's.
- Complete applicant screening, rental & employment verifications.
- Draft purchase & lease contracts.
- Handle breaches of tenancy, 5-day notices and carry out evictions.
- Maintain efficient records and notes in all files.
- Negotiate tenant inquiries, complaints and financial arrangements.
- Run comps for residential and commercial properties.
Floating Manager/Assistant Manager
GSL Properties
03.2011 - 07.2013
- Managed marketing efforts in order to maintain 98% occupancy.
- Filled in as manager when necessary at various properties.
- Handled all leasing material for applicants, renewals & recertification's.
- Aided tenants with certification of Affordable Housing.
- Coordinate maintenance and/or handle work orders appropriately.
Assistant Manager
Monarch Properties
06.2010 - 03.2011
- Manage marketing efforts in order to maintain 95% occupancy.
- Assist manager with projects as needed.
- Facilitate community events.
- Handled all leasing material for applicants, renewals & recertification's.
Leasing Manager
Pacificap Properties
06.2009 - 06.2010
- Managed marketing efforts in order to maintain 95% occupancy.
- Managed team of 4 leasing agents.
- Provided tours of property & relayed leasing information.
- Assisted applicants with applications.
Education
Real Estate License -
Arizona School of Real Estate And Business
Gilbert, AZ01.2014
Skills
- Project management
- Project planning and development
- Project scheduling and tracking
- Team collaboration
- Relationship building
- Strategic planning
- Schedule management
- Client and customer relations
- Work flow planning
- Advanced problem solving
- Budgeting and forecasting
- Community operations
- Vendor relationship development
- Board of directors support
Timeline
Project Manager
HDZ Inc.
08.2021 - Current
Community Manager
360 Community HOA Management
08.2020 - 07.2021
Property Manager
Paramount Property Services
07.2017 - 07.2020
Community HOA Manager
Spectrum Association Management
01.2017 - 07.2017
Operations Manager
Rother RE Group at Keller Williams
08.2016 - 12.2016
Property Manager
Paramount Property Services
02.2014 - 08.2016
Property Manager/ Office Manager
Urman Enterprises
07.2013 - 02.2014
Floating Manager/Assistant Manager
GSL Properties
03.2011 - 07.2013
Assistant Manager
Monarch Properties
06.2010 - 03.2011
Leasing Manager
Pacificap Properties
06.2009 - 06.2010
Real Estate License -
Arizona School of Real Estate And Business
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