Nichole Cheatham
Gilmer
Summary
Enthusiastic and well-organized individual with solid background in management, medical schedule office, patient care and social work assistance.
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
10
10
years of professional experience
Work History
3rd Grade Elementary Teacher
Gilmer Independent School District
07.2023 - Current
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs within the classroom.
- Established and maintained highly structured classroom culture where students demonstrated respect, responsibility and dedication to studies.
- Served as a grade-level team leader, coordinating efforts among colleagues to improve overall teaching practices within the school community.
- Collaborated with other teachers to develop cross-curricular lessons, promoting a deeper understanding of subject matter.
Financial Counselor
UT Health East Texas Physicians
07.2019 - 07.2023
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Front Desk Manager
Zeid Women's Health Center
01.2019 - 07.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Business Office Coordinator
Baylor Scott & White
03.2017 - 01.2019
- Developed correspondence letters, memos, and emails.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
Front Office Mananger/Procedure Scheduler
Comprehensive Pain Management Center
09.2015 - 03.2017
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
- Assisted in improving overall patient satisfaction through timely and accurate schedule management.
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.
- Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
Education
Bachelor of Science - Psychology
University of Phoenix
01.2015
Skills
- Customer service
- Critical thinking
- Conflict resolution
- Scheduling
- Team development
Timeline
3rd Grade Elementary Teacher
Gilmer Independent School District
07.2023 - Current
Financial Counselor
UT Health East Texas Physicians
07.2019 - 07.2023
Front Desk Manager
Zeid Women's Health Center
01.2019 - 07.2019
Business Office Coordinator
Baylor Scott & White
03.2017 - 01.2019
Front Office Mananger/Procedure Scheduler
Comprehensive Pain Management Center
09.2015 - 03.2017
Bachelor of Science - Psychology
University of Phoenix
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