Nichole Clanton

Managed vendor relationships to ensure timely delivery of materials and services.

• Negotiated contracts with suppliers to secure favorable pricing and terms.
• Identified cost-saving opportunities through enhanced sourcing strategies and alternative suppliers.
• Collaborated with Global Vendor Management Team to support execution of strategic projects.
• Contributed to development and management of Inventory Tracking System (FITS).
• Executed projects and reporting aligned with strategic financial objectives.

• Implemented process improvements and operational efficiencies by leading cross-functional teams.
• Developed strategic presentations to effectively communicate insights to stakeholders and clients.
• Evaluated existing systems against industry best practices to boost operational efficiency.
• Managed change requests, communications, procedures, and reporting for CLEO projects.
• Streamlined operations by developing components in SharePoint for better workflow management.

• Prepared and facilitated presentations for executive level audiences regarding project updates or accomplishments.
• Managed large and small production projects within Loan Modification segment
• Collaborated with cross-functional teams to advance analytics initiatives.
• Identified process gaps and implemented solutions to reduce risk and enhance production.
• Designed centralized dashboards in SharePoint for real-time access to performance metrics.
• Developed Customer Experience Dashboard for senior leadership to monitor survey and complaint metrics against goals.

• Created and maintained the Claims Customer Insights Portal which give Claims leaders line of sight to various voice of customer metrics
• Delivered monthly analysis of survey and executive complaint trends to line of business leaders within the Claims Center of Excellence
• Worked closely with both internal and external business partners to ensure the banks needs are met from a survey perspective
• Provided reporting and analytic support to several project managers within Claims Process Excellence
• Managed smaller projects needed for larger project completion