Nichole Clark
Mentor,OH
Summary
Hardworking & Passionate Store Team Leader offering 20 years of retail & culinary industry experience ready to add value to your team. Well-versed in all areas of operations, leadership & financials ensuring and providing superior customer service.
Overview
24
24
years of professional experience
Work History
Store Team Leader
Whole Foods Market
Orange Village Ohio
08.2015 - Current
- Develop and maintain creative store layout and product merchandising to drive sales & improve the customer experience.
- Achieve sales, purchasing, labor & income targets for profitability. Currently ranked top 10 of the region & top 20 in the company.
- Analyze financial reports on key metrics and inventory results implementing strategies for improvement with each department
- Demonstrate advanced product knowledge & ensure Food quality standards store wide while ensuring food safety & regulatory compliance
- Provide guidance to Team Leaders in team operations including profitability, expense control, inventory control, buying, merchandising, labor.
- Hire , train, develop, mentor, motivate, and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
- Oversaw stores Successful relocation into our new location and was awarded rookie of the year for top performing new store.
Associate Store Team Leader
Whole Foods Market
University Heights Ohio
04.2011 - 08.2015
- Supported Store Team Leader in all areas of operations including inventory, safety, merchandising, financial and physical plant issues.
- Maintained outstanding retail execution and customer service in store.
- Facilitated team and Store meetings to engage our teams, improve communication & drive results.
- Built community partnerships through marketing and organizing team member volunteer events.
- Attended John Mackey's conscious leadership academy in Austin Texas focusing on our leadership principles, public speaking & creating a culture of trust of authenticity.
- Supported all new store openings in Midwest Region through merchandising, food production and training new team members
Prepared Foods Team Leader
Whole Foods Market
University Heights Ohio
03.2007 - 08.2011
- Provided overall leadership to the Prepared Foods team. Responsible for all aspects of daily operations.
- Achieved Global All Star Award
- Built a positive work environment of outstanding teamwork, mutual respect and exceptional morale.
- Accountable for Making hiring and separation decisions,monitoring and achieving sales, purchasing, and labor targets.
- Maintained & exceptional food quality & awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
- Elevated food safety trainings and awareness for top food safety scores withe Steritech & health department inspection. Serve safe certified
Chef De Cuisine
Northeast Ohio Restaurants
Cleveland, OH
06.1999 - 02.2006
- Accomplished Chef in Cleveland working with award wining Chefs in our area
- Responsible for seasonal menu planning, preparation , training and off site events
- Balanced creativity with food cost to maximize profits and flavor profiles.
- Chef De Partie- Sans Souci Renaissance Hotel
- Sous Chef- Blue Point Grill
- Sous Chef- Johnny’s Downtown
- Chef De Partie- Johnny’s French Bistro
Education
- French & Italian Regional Cuisine
European Culinary Apprenticships
Italy & France Associates in Culinary Arts - Culinary Arts
Pennsylvania Institute of Culinary Arts
Pittsburgh, PASkills
- Leadership
- Retail Merchandising
- Performance Management
- Financial Acumen
- Time management
- Problem Solving
- Decision Making
- Organizational Skills
Timeline
Store Team Leader
Whole Foods Market
08.2015 - Current
Associate Store Team Leader
Whole Foods Market
04.2011 - 08.2015
Prepared Foods Team Leader
Whole Foods Market
03.2007 - 08.2011
Chef De Cuisine
Northeast Ohio Restaurants
06.1999 - 02.2006
- French & Italian Regional Cuisine
European Culinary Apprenticships
Associates in Culinary Arts - Culinary Arts
Pennsylvania Institute of Culinary Arts