Hi, I’m
Nichole Clements
Mansfield,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
25
years of professional experience
Work History
Players Club Supervisor
Bartender Supervisor
01.2023 - 02.2024
Job overview
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Streamlined bar operations for increased efficiency by implementing new inventory management systems.
- Increased overall revenue with creative drink promotions and themed events.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
The Hyatt Regency
Banquet Manager
11.2021 - 06.2022
Job overview
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Algonquin Hotel
Hotel Manager
10.2016 - 07.2021
Job overview
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
The Country Club Of Landfall
Director of Banquet Operations
03.2000 - 08.2001
Job overview
- Enhanced banquet service quality by implementing new staff training programs and refining event planning processes.
- Streamlined banquet operations for increased efficiency, introducing innovative management techniques and cutting-edge technology.
- Collaborated with culinary teams to develop exceptional menus tailored to clients'' specific requirements and preferences.
- Boosted client satisfaction by consistently delivering memorable events that exceeded expectations in terms of service, presentation, and ambiance.
- Managed large-scale banquets with precision, ensuring seamless execution of complex logistics and tight deadlines.
- Developed strong relationships with vendors, negotiating favorable contracts for catering supplies, linens, audiovisual equipment, and decorations.
- Effectively liaised with cross-functional teams such as sales, marketing, human resources and finance to ensure alignment on event goals and objectives.
- Recruited top talent for the banquet team by conducting thorough interviews and identifying candidates who possessed excellent customer service skills and a strong work ethic.
Vice President Al Gore, The White House
Director of Special Events
02.1999 - 06.2000
Job overview
- Increased event attendance by developing and executing innovative marketing strategies for special events.
- Managed budgets effectively, ensuring successful execution of various events while staying within financial constraints.
- Enhanced overall guest experience by implementing creative event designs and engaging entertainment options.
- Collaborated with cross-functional teams to ensure seamless planning and coordination of all aspects of special events.
- Boosted fundraising efforts through successful organization and management of charity galas and auctions.
- Streamlined event registration processes, improving attendee satisfaction and reducing wait times at events.
- Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events.
- Led my team of event coordinators, providing guidance and support to ensure efficient planning and execution of all tasks related to special events.
- Implemented risk management strategies to mitigate potential issues during planning and or execution stages of special events.
- Cultivated lasting partnerships with local businesses by organizing community-focused events designed to showcase their products or services.
- Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees.
Education
SUNY Buffalo StateBuffalo, NY
Associate of Arts from Hospitality Administration And Management
1991
Chippewa Valley High SchoolClinton Township, MI
High School Diploma
1989
Skills
- Event Management
- Cross-Functional Teamwork
- Creative Direction
- Venue Selection
- Wedding trends proficiency
- Special events planning
- Vendor and contract negotiations
- Events logistics management
Accomplishments
- Supervised team of 75 staff members.
- Planned over 500 events.
- Created contingency plans for all weddings, successfully saving potentially disastrous events.
- Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of wedding planning.
- Trained and mentored over 25 events planning associates.
Timeline
Bartender Supervisor
Players Club Supervisor
01.2023 - 02.2024
Banquet Manager
The Hyatt Regency
11.2021 - 06.2022
Hotel Manager
Algonquin Hotel
10.2016 - 07.2021
Director of Banquet Operations
The Country Club Of Landfall
03.2000 - 08.2001
Director of Special Events
Vice President Al Gore, The White House
02.1999 - 06.2000
SUNY Buffalo State
Associate of Arts from Hospitality Administration And Management
Chippewa Valley High School
High School Diploma
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