Nichole Clements

Experienced Assistant General Manager with a proven track record of supporting daily operations, leading teams, improving efficiency, and ensuring exceptional customer service satisfaction. Skilled in staff supervision, budgeting, scheduling, inventory control, and policy implementation to achieve organizational goals and maintain high performance standards.

• Led and managed all hotel operations, including front desk, housekeeping, laundry, and guest services.
• Oversaw revenue management processes to maximize profitability while ensuring competitive pricing.
• Ensured compliance with health, safety, and hospitality regulations.
• Recruited, trained, and mentored staff to enhance performance and support professional development.
• Managed budgets, forecasts, and financial reports to meet operational objectives.
• Addressed guest inquiries and resolved issues promptly to ensure satisfaction.
• Collaborated with marketing teams to enhance hotel promotion through various channels.
• Maintained effective communication across departments to facilitate seamless operations.

• Devised and managed menu plans for weekly and special events.
• Conducted quality control on food preparation, production, and plating processes.
• Evaluated business operations to align workflows for optimal coverage and customer satisfaction.
• Forecasted supply needs based on previous consumption and projected business levels.
• Completed daily financial tasks exceeding $100,000 in cash and card transactions.
• Trained over 75 employees on menu changes and operational procedures.
• Provided comprehensive training for kitchen staff to enhance team performance.
• Oversaw hiring, training, and performance management of all kitchen personnel.

• Completed members paperwork and gathered all necessary information, such as possible allergies, aggressive behavior, preferred food type, and contact information for each individual.
• Had professional interactions with customers, peers, and the General Manager, which aided in the development of clear communication and increased club membership.
• Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
• Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
• Created production schedules, drawings, and materials to gain a better understanding of the banquet's details prior to the start of the project.
• Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
• Went to networking and creative events in the community to find new talent and employees.
• Inspired employees to work at their highest levels of efficiency and quality.

• Managed schedules, appointments, and calendars to optimize daily operations.
• Coordinated meetings, conferences, and travel arrangements for efficient planning.
• Handled emails, phone calls, and correspondence to facilitate effective communication.
• Drafted, proofread, and edited documents and presentations for clarity and professionalism.
• Maintained organized files, records, and databases for easy access.
• Assisted with day-to-day tasks and special projects while managing multiple priorities.
• Communicated with clients and vendors to maintain strong business relationships.
• Organized events by booking venues, coordinating catering, and managing logistics.

• Executed local fundraising and charity events during campaign stay.
• Controlled release of proprietary and confidential information for client lists.
• Collaborated with coworkers in fast-paced, high-pressure environments.
• Identified project delays and promptly alerted Secret Service.
• Selected appropriate entertainment and organized rehearsals to maximize efficiency.
• Optimized driver assignments based on load type and planned routes.
• Provided on-site training to staff for improved performance.
• Communicated effectively with kitchen staff regarding dietary needs and special requests.