Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nichole Cloutier

Tigard,OR

Summary

Proven to excel in high-pressure environments, Leveraged exceptional customer service and cash handling skills with previous employment to enhance guest satisfaction and streamline operations. The ability to maintain composure and prioritize tasks effectively led to a noticeable improvement in service efficiency and customer loyalty, embodying a strong work ethic and hospitality service expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry level positions. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Dotty's Deli & Video Poker
02.2018 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Waitress/Server

IHOP
04.2016 - 04.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Cashier

Jack In The Box
07.2015 - 04.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Restaurant Hostess

Shari's Cafe And Pies
06.2014 - 06.2015
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Waitress/Server

Elmer's Restaurant
01.2009 - 02.2010
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

GED -

Port;and Community College
Portland

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Professional Appearance
  • Service prioritization
  • Sales Techniques
  • Order Accuracy
  • Quality Control
  • Performance Improvement
  • Point of sale operation
  • Item promotion

Certification

OLCC Certified

Food Handlers Card

Timeline

Server

Dotty's Deli & Video Poker
02.2018 - 03.2019

Waitress/Server

IHOP
04.2016 - 04.2017

Cashier

Jack In The Box
07.2015 - 04.2016

Restaurant Hostess

Shari's Cafe And Pies
06.2014 - 06.2015

Waitress/Server

Elmer's Restaurant
01.2009 - 02.2010

GED -

Port;and Community College

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Nichole Cloutier