Nichole Coleman
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Server
Outback Steakhouse
06.2023 - Current
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Cultivate warm relationships with regular customers.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collect payment for food and drinks served, balance cash receipts and maintain accurate cash drawer.
Manager of Logistics & Finance
Hope Church
10.2009 - 09.2023
- Supervised administrative and property staff and delegated tasks to maintain positive, productive operations.
- Reviewed documentation and identified financial discrepancies where applicable.
- Created organizational structures to improve accounting and finance functions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored budget, compiling reports for company leadership to inform decision-making.
- Maintained updated calendar of events and meetings for staff of 20 and church of 900+ members.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Supported coordination of benefits open enrollment activities and process.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
- Updated and maintained employee attendance/vacation records.
- Helped employees register for benefits programs using online portals.
- Developed and maintained HR policies and procedures.
- Assisted with creating employee handbooks and manuals.
Education
No Degree - Business Administration
Metropolitan Community College - Kansas City
Kansas City, MONo Degree - Mathematics
Park University
Kansas City, MOHigh School Diploma -
Park Hill High School
Kansas City, MO05.1998
Skills
- Data Entry
- Spreadsheet Management
- Calendar Management
- Billing
- Supply Management
- File Maintenance
- Customer Service
- Type 60 WPM
- Proficient in Office 365 and G-Suite
- Quickbooks experience
Timeline
Server
Outback Steakhouse
06.2023 - Current
Manager of Logistics & Finance
Hope Church
10.2009 - 09.2023
No Degree - Business Administration
Metropolitan Community College - Kansas City
No Degree - Mathematics
Park University
High School Diploma -
Park Hill High School
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