Nichole Costello

• Assisted [Number] customers per [Timeframe] by welcoming guests to facility, addressing complaints and finding solutions to problems.
• Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
• Collaborated with various team members to meet guests' requests.
• Established unique service goals to each venue to provide constant and excellent service.

• Trained and guided team members to maintain high productivity and performance metrics
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
• Hired, trained and mentored staff to maximize effectiveness
• Completed payroll for 17 employees with QuickBooks
• Provided management with feedback regarding employee performance and training needs
• Trained new employees in specific job requirements
• Reconciled daily sales transactions to balance and log day-to-day revenue with QuickBooks

• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
• Trained and guided team members to maintain high productivity and performance metrics
• Established and maintained positive work environment to enhance retention and productivity
• Maximized performance by monitoring daily activities and mentoring team of 20+ associates
• Reconciled daily sales transactions to balance and log day-to-day revenue with Peachtree Accounting
• Hired, trained and mentored staff to maximize effectiveness
• Kept detailed records of daily progress to identify and correct areas needing improvement
• Evaluated employees' strengths and assigned tasks based upon experience and training
• Delivered feedback to decision-makers regarding employee performance and training needs
• Onboarded new employees with training and new hire documentation
• Maintained professional, organized and safe environment for employees and patrons
• Developed and maintained relationships with customers and suppliers through account development
• Cross-trained existing employees to maximize team agility and performance
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Recruited and hired top performers to add talent and value to department

Guest services, Hospitality, Housekeeping

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Provided exceptional service and assistance to guests upon check-in.
• Increased customer service ratings through personable service.
• Provided services efficiently and with high level of accuracy.
• Prepared bills for customers and delivered to rooms on day of check-out.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.