Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nichole Cottingham

Lena,MS

Summary

Results-oriented General Manager with a strong track record of implementing strategic approaches to enhance profitability and sales. Acknowledged for outstanding performance in operations and customer care. Expertise in motivating, training, and developing team members to excel in a highly competitive environment.

Overview

10
10
years of professional experience

Work History

General Manager

Regional Finance
Flowood, MS
08.2022 - Current
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Administered employee discipline through verbal and written warnings.
  • Supervised employees through planning, assignments, and direction.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Branch Manager

Regional Finance
Decatur, AL
08.2014 - 08.2022
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Assisted other branches when needed during peak periods or special projects.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Monitored financial performance of the branch on a monthly basis.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Identified opportunities for process improvement initiatives within the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Education

High School Diploma -

Decatur High School
Decatur, AL
05-2001

Skills

  • Supply Chain Management
  • Workflow Planning
  • Loss Prevention
  • Service Quality Improvement
  • Customer Retention
  • Schedule Management
  • P&L Management
  • Account Management
  • Business Administration
  • Expense Control
  • Financial Administration
  • Verbal and written communication
  • Interpersonal Skills
  • Profit Generation
  • Customer Relations
  • Strategic Planning
  • Team Leadership
  • Troubleshooting expertise

Accomplishments

  • Highest Profit in District 2017
  • Highest Profit in District 2019
  • 4th Highest Growth in State 2022 (AL)
  • Highest Growth in State 2022 (MS)
  • Lowest Delinquency in State 2022 (MS)
  • 5th Highest Auto Secured in State 2022 (AL)
  • Highest Check Conversion in State 2022 (MS)
  • Highest Auto Secured in State 2022 (MS)
  • Above & Beyond Award 2022
  • Highest ROA in Region 2023 (LA/MS)
  • Highest Profit in Region 2023 (LA/MS)
  • Chairman's Forum Winner 2021
  • Grovo Soft Skills 2017 & 2018
  • AFSA EDGE Mercer University 2022 & 2023

Timeline

General Manager

Regional Finance
08.2022 - Current

Branch Manager

Regional Finance
08.2014 - 08.2022

High School Diploma -

Decatur High School

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Nichole Cottingham