Nichole Crandle
New Orleans,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Cardiac Telemetry Unit PCT/ EKG Technician/LPN
University Medical Center
05.2020 - Current
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements and documented into medical records.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels and reported abnormal findings.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Administered medications and documented patient charts.
- Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Identified arrhythmias, abnormalities or significant changes from baseline cardiac condition.
- Documented and interpreted heart rhythms and rates utilizing telemetry recordings.
- Notified providers of changes in cardiac rhythms and ectopy activity.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
ER Patient Access Team Lead/ ER Patient Access Sup
Ochsner Health System
01.2017 - 04.2021
- Accurately verifying patients insurance coverage and preventing denials.
- Increasing monthly collection goals by discharging and verifying copayment amounts.
- Interviewing patients and updating demographics on each patient visit.
- Completing authorizations for admit patients.
- Communicating with clinical staff to ensure patients are treated in an timely.
- Preventing HIPAA violations by using two or more patient identifiers.
- Balancing self-cash drawer with no discrepancies.
- Minimizing work-queue errors.
- Overseeing peers and minimizing work related conflicts.
- Training new- hires and assisting with evaluation performance.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Supervised 40+ patient access representatives in providing excellent customer service to callers requiring assistance for insurance and medical issues.
- Developed team communications and information for department meetings.
- Supervised weekend clinical staff in outpatient setting and help with scheduling conflicts
- Managed Covid testing protocol and for emergency room and outpatient testing by training staff with fast queue checking in processing.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Developed and implemented training classes to educate team members and community residents.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Court Reporter
Social Security Administration
08.2017 - 05.2019
- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Reviewed transcriptions to ensure accuracy in grammar, punctuation and spelling.
- Aggregated and copied finalized documents for disbursement across interested parties.
- Utilized stenography machinery, audio and visual devices and specialty equipment to record legal transcripts.
- Produced legal documents such as briefs, pleadings, appeals, wills and contracts.
- Performed all facets of transcription, including court reporting, closed captioning, realtime captioning, Communications Access Realtime Reporting (CART) and webcasting.
- Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.
- Called upon witnesses to testify under oath at court hearings.
- Set appointments and kept calendars up to date for law judge, attorneys and other staff.
Desktop Inspection Agent
Department Of Homeland Security/FEMA
10.2017 - 10.2018
- Received training and certification from state disasters to represent FEMA, explain technical functions of mobile devices such government use of cell phones and computers and guide product selection by customers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Developed team communications and information for department meetings.
- Maintained high call volumes from disaster survivors and assisted with federal funding.
Complex Authorization Specialist
Triwest Healthcare Alliance/ VA Affiliation
01.2016 - 03.2017
- Entered data into the medical management system.
- Knowledge of medical terminology.
- Requested medical records as direct.
- Knowledge of software applications use for Triwest/VA programs.
- Responded to providers and Veterans inquires.
- Reviewed and respond to complex authorizations referrals from the VA.
Patient Access Representative
University Medical Center
09.2014 - 11.2016
- Completed bed-side registration performed utilizing carts/computers on wheels.
- Ensured charts are completed and accurate.
- Verified all insurance and obtain pre-certification/authorization.
- Calculated and collect patient liable amount.
- Trained new patient access staff.
Ward Clerk
Colonial Oaks Assisted Living And Memory Care
03.2015 - 03.2016
- Managed over 50 customer calls per day.' incoming and outgoing calls for busy geriatric department.
- Documented latest information in computer system and printed paperwork.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Filled out records, staffing sheets and patient documents.
Hospital Technician 2
LSU Health Sciences Center/ Infectious Disease
08.2011 - 03.2015
- Maintained strict confidentiality for communicable disease testing.
- Followed HIPAA and Department of CDC guidelines.
- Generated follow-up letters for abnormal testing
- Communicated with DIS Disease Intervention Specialist
- Worked closely with the Director of Infectious Disease on special projects.
- Applied effective time management techniques to meet tight deadlines.
- Applied effective time management techniques to meet tight deadlines
- Developed and maintained courteous and effective working relationships
- Assisted with day-to-day operations, working efficiently and productively with all team members
Education
Licensed Practical Nursing Diploma - Nursing
Advance Nursing Training
New Orleans, LA07.2023
Associate of Science - Business Administration/ General Studies
Delgado Community College
New Orleans, LA12.2019
Skills
- Cardiac Rhythm Monitoring
- Office Procedures
- Form OF-306 (Federal Background Clearance)
- SF-50 Form (Available upon request)
- EPIC EMR
- Infection Control Procedures
- Direct Patient Care
- Medication Administration
- Dementia Knowledge and Care
Accomplishments
- Sr Lead Patient Access Representative - Ochsner Baptist Health System Emergency Room/ Labor and Delivery New Orleans, LA.
- Awarded certificate from the state of Florida for assisting survivors with disaster assistance while deployed( Department of Homeland Security/FEMA).
- Certified Nursing Assistant Expiration ID#328242 08/2024
- Certified EKG Technician Expiration ID#E5D8Q8L7 06/2025
- CPR/AED Certified Expiration 07/2024
- CPI Crisis Intervention Certified ID#NC12D1CBE4 04/2025
Affiliations
- Member, Phi Theta Kappa, 2016 to Current
Timeline
Cardiac Telemetry Unit PCT/ EKG Technician/LPN
University Medical Center
05.2020 - Current
Desktop Inspection Agent
Department Of Homeland Security/FEMA
10.2017 - 10.2018
Court Reporter
Social Security Administration
08.2017 - 05.2019
ER Patient Access Team Lead/ ER Patient Access Sup
Ochsner Health System
01.2017 - 04.2021
Complex Authorization Specialist
Triwest Healthcare Alliance/ VA Affiliation
01.2016 - 03.2017
Ward Clerk
Colonial Oaks Assisted Living And Memory Care
03.2015 - 03.2016
Patient Access Representative
University Medical Center
09.2014 - 11.2016
Hospital Technician 2
LSU Health Sciences Center/ Infectious Disease
08.2011 - 03.2015
Licensed Practical Nursing Diploma - Nursing
Advance Nursing Training
Associate of Science - Business Administration/ General Studies
Delgado Community College