Nichole Crandle
New Orleans East Hospital LCMC
5077 Bennington Dr Marrero,LA
1
Certification
15
years of professional experience
Proactive and goal-oriented nursing professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Intake Jail Nurse
5 Months- Administered medications and monitored vital signs for inmate population.
- Conducted health assessments to identify acute and chronic medical issues.
- Collaborated with security staff to ensure safe patient care environment.
- Educated inmates on health management and disease prevention strategies.
- Identified medical emergencies and provided timely intervention, reducing complications for patients in distress.
- Implemented behavioral health interventions for patients with mental health or substance abuse issues, collaborating with psychiatrists and counselors for comprehensive care provision.
- Completed thorough intake assessments on newly admitted inmates, identifying immediate health concerns requiring prompt attention or ongoing monitoring.
Floor Licensed Practical Nurse
2 Years 5 Months- Enhanced patient care by providing thorough assessments and developing individualized nursing plans.
- Reduced medication errors through diligent administration and careful documentation of medications for patients.
- Improved patient satisfaction scores by maintaining open communication and addressing concerns promptly.
- Provided quality wound care to expedite healing and minimize infections in a timely manner.
- Educated patients and families on health management techniques, fostering self-care and independence.
- Maintained accurate medical records by thoroughly documenting all nursing interventions, evaluations, and updates in patient status.
- Delivered compassionate end-of-life care for terminally ill patients, easing their pain and providing emotional support to families during a difficult time.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Conducted thorough shift-to-shift report handoffs, ensuring continuity of care and enhancing patient safety across all shifts.
Medical-Surgical LPN Full Time
2 Years 7 Months- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided patient education on health care issues and prescribed medications.
- Evaluated patient histories, complaints, and current symptoms.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
LPN Oncology /Medical Surgical Licensed Practical Nurse
1 Year 6 Months- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
Cardiac Monitor Technician Full Time
1 Year 1 Month- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Assisted cardiac nurses with patient care and room preparation for tests.
- Transcribed patient results and entered into office electronic recording system.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Maintained accurate and detailed records of patient information and treatments.
Cardiac Telemetry Unit Patient Care Tech
2 Years 5 Months- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Cared for patients by providing personal assistance and ambulation.
- Utilized medical software to document and track patient progress.
Patient Access Supervisor Salary Full Time
2 Years 1 Month- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Resolved patient billing issues in line with established guidelines.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
ER Patient Access Team Lead Full Time
4 Years 2 Months- Accurately verifying patients insurance coverage and preventing denials.
- Increasing monthly collection goals by discharging and verifying copayment amounts.
- Interviewing patients and updating demographics on each patient visit.
- Completing authorizations for admit patients.
- Communicating with clinical staff to ensure patients are treated in an timely.
- Preventing HIPAA violations by using two or more patient identifiers.
- Balancing self-cash drawer with no discrepancies.
- Minimizing work-queue errors.
- Overseeing peers and minimizing work related conflicts.
- Training new- hires and assisting with evaluation performance.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Supervised 40+ patient access representatives in providing excellent customer service to callers requiring assistance for insurance and medical issues.
- Developed team communications and information for department meetings.
- Supervised weekend clinical staff in outpatient setting and help with scheduling conflicts
- Managed Covid testing protocol and for emergency room and outpatient testing by training staff with fast queue checking in processing.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Developed and implemented training classes to educate team members and community residents.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Court Reporter Case by Case Basis
1 Year 7 Months- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Reviewed transcriptions to ensure accuracy in grammar, punctuation and spelling.
- Aggregated and copied finalized documents for disbursement across interested parties.
- Utilized stenography machinery, audio and visual devices and specialty equipment to record legal transcripts.
- Produced legal documents such as briefs, pleadings, appeals, wills and contracts.
- Performed all facets of transcription, including court reporting, closed captioning, realtime captioning, Communications Access Realtime Reporting (CART) and webcasting.
- Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.
- Called upon witnesses to testify under oath at court hearings.
- Set appointments and kept calendars up to date for law judge, attorneys and other staff.
Desktop Inspection Agent Deployed on Call Full Tim
1 Year 1 Month- Received training and certification from state disasters to represent FEMA, explain technical functions of mobile devices such government use of cell phones and computers and guide product selection by customers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Developed team communications and information for department meetings.
- Maintained high call volumes from disaster survivors and assisted with federal funding.
Complex Authorization Specialist Full Time
1 Year 2 Months- Entered data into the medical management system.
- Knowledge of medical terminology.
- Requested medical records as direct.
- Knowledge of software applications use for Triwest/VA programs.
- Responded to providers and Veterans inquires.
- Reviewed and respond to complex authorizations referrals from the VA.
Patient Access Representative Full Time
2 Years 2 Months- Completed bed-side registration performed utilizing carts/computers on wheels.
- Ensured charts are completed and accurate.
- Verified all insurance and obtain pre-certification/authorization.
- Calculated and collect patient liable amount.
- Trained new patient access staff.
Ward Clerk Part Time
10 Months- Managed over 50 customer calls per day.' incoming and outgoing calls for busy geriatric department.
- Documented latest information in computer system and printed paperwork.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Filled out records, staffing sheets and patient documents.
Hospital Technician 2 Full Time WAE State Worker
3 Years 7 Months- Maintained strict confidentiality for communicable disease testing.
- Followed HIPAA and Department of CDC guidelines.
- Generated follow-up letters for abnormal testing
- Communicated with DIS Disease Intervention Specialist
- Worked closely with the Director of Infectious Disease on special projects.
- Applied effective time management techniques to meet tight deadlines.
- Applied effective time management techniques to meet tight deadlines
- Developed and maintained courteous and effective working relationships
- Assisted with day-to-day operations, working efficiently and productively with all team members
Education
Bachelor of Science - NURSING
Diploma - Nursing
Associate of Science - Business Administration/ General Studies
Skills
Cardiac Rhythm Monitoring
Office Procedures
Form OF-306 (Federal Background Clearance)
SF-50 Form (Available upon request)
Infection Control Procedures
Direct Patient Care
Medication Administration
Dementia Knowledge and Care
EMR Systems
Care Planning
Management Team Support
ICU Experience
Emergency management
Certification
Certified Nursing Assistant Expiration ID#328242
08/2026
Certified EKG Technician Expiration ID#E5D8Q8L7
06/2025-pending renewal
CPR/AED Certified Expiration
07/2026- pending renewal
CPI Crisis Intervention Certified ID#NC12D1CBE4
Licensed Practical Nurse Multistate Compact
License #30004416
10/2023 to 01/2027
NIHSS Stroke Certification
ACLS Advance Cardiovascular Life Support
11/2025- Pending renewal
Train the Trainer Certification CNA Instructor
Pediatric SANE Certification
Accomplishments
- Sr Lead Patient Access Representative - Ochsner Baptist Health System Emergency Room/ Labor and Delivery New Orleans, LA.
- Awarded certificate from the state of Florida for assisting survivors with disaster assistance while deployed. (Department of Homeland Security)
Affiliations
- Member, Phi Theta Kappa, 2016 to Current
Timeline
Intake Jail Nurse
Jefferson Parish Correctional Center FULL-TIME 40 HOURS/WK
01.2026 - CurrentRead More
Floor Licensed Practical Nurse
Our Lady Of Wisdom Catholic Charites FULL-TIME 40 HOURS/WK
01.2024 - CurrentRead More
LPN Oncology /Medical Surgical Licensed Practical Nurse
University Medical Center Trauma LCMC- FULL-TIME 40 HOURS/WK
11.2023 - 05.2025Read More
Medical-Surgical LPN Full Time
New Orleans East Hospital LCMC
11.2023 - CurrentRead More
Cardiac Monitor Technician Full Time
University Medical Center LCMC FULL-TIME 40 HOURS/WK
09.2022 - 10.2023Read More
Cardiac Telemetry Unit Patient Care Tech
University Medical Center LCMC FULL-TIME 40 HOURS/WK
05.2020 - 10.2022Read More
Patient Access Supervisor Salary Full Time
Ochsner Healthcare Systems
03.2019 - 04.2021Read More
Court Reporter Case by Case Basis
Social Security Administration
10.2017 - 05.2019Read More
Desktop Inspection Agent Deployed on Call Full Tim
Department Of Homeland Security/FEMA
09.2017 - 10.2018Read More
ER Patient Access Team Lead Full Time
Ochsner Health System
01.2017 - 03.2021Read More
Complex Authorization Specialist Full Time
Triwest Healthcare Alliance/ VA Affiliation
01.2016 - 03.2017Read More
Ward Clerk Part Time
Colonial Oaks Assisted Living And Memory Care
03.2015 - 01.2016Read More
Patient Access Representative Full Time
University Medical Center
09.2014 - 11.2016Read More
Hospital Technician 2 Full Time WAE State Worker
LSU Health Sciences Center/ Infectious Disease
08.2011 - 03.2015Read More
Louisiana State University 1900 Gravier St, New Orleans, LA
Bachelor of Science from NURSING
Read More
Advance Nursing Training 515 O'Bannon St
Diploma from Nursing
Read More
Delgado Community College 615 City Park Ave
Associate of Science from Business Administration/ General Studies
Read More