Nichole Cumbie
Tonganoxie
Summary
Dynamic and results-driven professional with extensive operations experience at Nebraska Furniture Mart. Proven leader skilled in staff training and development, consistently exceeding sales targets. Organized and reliable, adept at managing multiple priorities while fostering strong relationships with clients and vendors. Committed to delivering exceptional service and enhancing team performance.
Overview
18
18
years of professional experience
Work History
Administrative Specialist 1- Pro Services-Flooring
Nebraska Furniture Mart of Kansas City, KS
Kansas City
08.2025 - Current
- Contact vendors for product availability, or lead times, as needed.
- Verify that each step of the bid process is completed before moving forward.
- Ensure all documentation is complete and compliant with internal procedures.
- Ensure any problems within orders are sent to sales in a timely manner to resolve the issue, to keep the project's timeline in good standing.
- Relay client updates or changes to the appropriate teams quickly and accurately.
- Acted as a liaison for customer and vendor communications, providing updates, and resolving inquiries to facilitate project progression.
Builder Sales Assistant- Flooring Builder
Nebraska Furniture Mart of Kansas City, KS
Kansas City
01.2024 - 08.2025
- I worked with contractors by phone or in the store to get the product needed for their next project.
- I took payment for orders from contractors and homeowners.
- I scheduled flooring measurements for contractors and homeowners.
- Coordinated with internal partners, e.g., retail managers, warehouse managers, installation coordinators, and sales associates.
- Used Power BI to run reports, and then created Excel sheets for salespeople to track their filled orders.
- Worked with vendors and vendor representatives to track products coming in so that builders could stay on time for projects.
- Worked with the NFM purchasing team on discontinued products and ensured that stocked products were ordered in a timely manner for project timelines.
- Assisted with sales by sending carpet and hard surface samples to clients.
- Scheduled appointments and meetings, ensuring efficient use of time.
- Supported inventory management by tracking supplies and ordering materials as needed.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Bedroom/mattress Sales Associate
Nebraska Furniture Mart (NFM)
Kansas City
03.2021 - 01.2024
- Competitive commission sales
- Actively engages customers to determine their needs, then utilizing knowledge of NFM products and services to find a perfect fit to meet those needs.
- Excels in creating positive first impressions with customers.
- Meets all monthly sales key performance indicators thus effectively meeting department objectives.
- Report incidents and accidents to management
- Develops lasting relationships with customers, nurturing future referrals & creating customers for life.
- Communicate through email or phone with customers on issues, updates or delays on their purchases.
- Maintains order maintenance for accuracy to ensure best of class service for customers.
- Assisted customers in selecting appropriate mattresses based on individual needs.
- Demonstrated product features and benefits to enhance customer understanding.
- Responded promptly to customer inquiries and resolved concerns effectively.
- Educated customers on mattress care and maintenance best practices.
- Processed sales transactions accurately using point-of-sale systems efficiently.
- Resolved customer complaints promptly and professionally.
- Attended mandatory training sessions related to mattress sales operations.
- Assisted with product selection, delivery scheduling, and payment processing.
- Greeted customers upon entering the store, answering questions and providing information.
Sales Associate
Nebraska Furniture Mart (NFM)
Kansas City
03.2018 - 04.2021
- Achieved competitive commission sales by consistently exceeding monthly key performance indicators.
- Engaged customers to identify needs and matched them with suitable NFM products.
- Created positive first impressions, enhancing customer experience and retention.
- Developed lasting relationships to foster referrals and repeat business.
- Maintained accurate order records to support best-in-class service delivery.
- Communicated updates and issues regarding purchases via email and phone.
- Reported incidents and accidents to management for timely resolution.
- Led weekly team meetings to align objectives and strategies.
Floor Manager
Nebraska Furniture Mart (NFM)
Kansas City
04.2019 - 01.2021
- Supervised 18 sales professionals to enhance daily performance and productivity.
- Managed sales floor operations, aligning internal resources with customer needs.
- Supported sales personnel by providing pricing assistance and inventory management.
- Processed and distributed daily sales reports to facilitate team analysis.
- Compiled and shared daily inventory reports to streamline product distribution.
- Reviewed submissions for payroll adjustments to ensure accurate compensation.
- Developed growth plans and collaborated on Individual Development Plans for employees.
- Coordinated vendor training sessions for sales teams to improve product knowledge.
General Manager
Renna Inc (Quiznos/Java land)
Kansas City
01.2008 - 02.2018
- Directed crew members in operational procedures and best practices.
- Managed payroll and timekeeping to ensure accurate employee compensation.
- Conducted staff interviews, selections, supervision, and training processes.
- Calculated inventory accurately and ordered necessary supplies.
- Acknowledged staff performance to enhance morale and productivity.
- Reduced company expenses by selecting cost-effective suppliers.
- Purchased adequate quantities of food, beverages, equipment, and supplies for restaurant operations.
- Combined daily deposits and delivered them to the bank as needed.
Sample processing clerk- Sort
Clinical Reference Lab
Lenexa
04.2011 - 01.2012
- Entered specimen information into database with high accuracy.
- Sorted and categorized specimens by type to streamline processing.
- Maintained confidentiality of CRL and client information at all times.
- Adapted to flexible shift requirements, including overtime on short notice.
Lead Preschool Teacher
Little Angels
Basehor
04.2010 - 03.2011
- Established safe play environments to promote healthy interactions among children.
- Encouraged positive behaviors through effective reinforcement techniques.
- Introduced health and personal habits, including nutrition, rest, and hygiene practices.
- Engaged children with educational games to enhance learning and development.
- Communicated daily with parents to provide updates and address concerns.
- Dressed infants and toddlers while managing diaper changes and potty training.
Lead Sales Associate
Pacific Sunwear
Kansas City
05.2008 - 02.2010
- Prepared merchandise for sales floor to ensure optimal presentation.
- Processed returns efficiently, maintaining customer satisfaction.
- Monitored area for theft signs, enhancing security measures.
- Maintained cleanliness and organization in work areas throughout shifts.
Education
High School diploma -
Basehor Linwood HS
Basehor, Ks01.2010
Skills
- Strong leader
- Experienced supervisor
- Strong work ethic
- Organized
- Reliable
- Fast learner
- Fast-paced worker
- Punctual
- Dedicated
- Hardworking
- Extensive daily planning
- Operations experience
- Skilled in staff training and development
Timeline
Administrative Specialist 1- Pro Services-Flooring
Nebraska Furniture Mart of Kansas City, KS
08.2025 - Current
Builder Sales Assistant- Flooring Builder
Nebraska Furniture Mart of Kansas City, KS
01.2024 - 08.2025
Bedroom/mattress Sales Associate
Nebraska Furniture Mart (NFM)
03.2021 - 01.2024
Floor Manager
Nebraska Furniture Mart (NFM)
04.2019 - 01.2021
Sales Associate
Nebraska Furniture Mart (NFM)
03.2018 - 04.2021
Sample processing clerk- Sort
Clinical Reference Lab
04.2011 - 01.2012
Lead Preschool Teacher
Little Angels
04.2010 - 03.2011
Lead Sales Associate
Pacific Sunwear
05.2008 - 02.2010
General Manager
Renna Inc (Quiznos/Java land)
01.2008 - 02.2018
High School diploma -
Basehor Linwood HS