Summary
Overview
Work History
Education
Skills
Timeline
SERVSAFE FOOD HANDLER
SERVSAFE FOOD HANDLER
GeneralManager

NICHOLE DAVIS

Dundalk,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

General Manager

Checkers Restaurant
03.2018 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Manager

Popeyes
06.2015 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Head Cashier Supervisor

Associated Grocers Inc.
04.2013 - 02.2014
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

Assistant Manager

RITE AID
10.2009 - 03.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

High School For Civil Rights
Brooklyn, NY
06.2009

Skills

  • Oracle PeopleSoft
  • Program Development
  • Project Planning
  • Oracle Solaris
  • Employee Scheduling
  • Sales Expertise
  • Profit and Loss
  • Labor Cost Controls
  • Staff Development
  • Microsoft Outlook
  • Microsoft Internet Explorer
  • Profit and Loss Accountability
  • Food Preparation and Safety
  • Staff Training
  • Microsoft Excel
  • Customer Service
  • Sales Activities
  • Microsoft Office
  • Leadership

Timeline

General Manager

Checkers Restaurant
03.2018 - Current

Assistant Manager

Popeyes
06.2015 - 02.2018

Head Cashier Supervisor

Associated Grocers Inc.
04.2013 - 02.2014

Assistant Manager

RITE AID
10.2009 - 03.2012

High School Diploma -

High School For Civil Rights

SERVSAFE FOOD HANDLER

 

  • Good Personal Hygiene
  • Time and Temperature Control
  • Preventing Cross-Contamination
  • Cleaning and Sanitizing
  • Safe Food Preparation
  • Receiving and Storing Food
  • Methods of Thawing, Cooking, Cooling and Reheating Food
  • HACCP (Hazard Analysis and Critical Control Points)
  • Food Safety Regulations

SERVSAFE FOOD HANDLER

 

  • Good Personal Hygiene
  • Time and Temperature Control
  • Preventing Cross-Contamination
  • Cleaning and Sanitizing
  • Safe Food Preparation
  • Receiving and Storing Food
  • Methods of Thawing, Cooking, Cooling and Reheating Food
  • HACCP (Hazard Analysis and Critical Control Points)
  • Food Safety Regulations

Similar Profiles

CREATE PROFILE
NICHOLE DAVIS