Nichole Deis

• Developed comprehensive strategies to enhance customer retention and boost revenue.
• Supported hiring initiatives by interviewing and identifying top talent.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Coordinated daily assignments, aligning them with operational priorities.
• Created a positive work environment by developing team-building activities that encouraged department collaboration.
• Prioritized calls in real-time according to evolving urgency and specific needs.
• Directed dispatch operations to ensure timely delivery and effective vehicle management.
• Ensured timely updates to records regarding driver positions, delay occurrences, and trip cancellations.
• Conducted background checks on new applicants before hiring them.
• Maintained communication between drivers and customers throughout the process.
• Scheduled regular maintenance for fleet vehicles as needed.
• Reviewed damage reports to identify necessary actions.
• Managed client accounts, including billing and invoicing activities.

• Collaborated with team members to achieve project milestones within set deadlines.
• Maintained positive working relationships with fellow staff and management.
• Maintained a clean and organized work area throughout the shift.
• Assisted in inventory management, ensuring stock levels met demand without excess.
• Resolved customer issues promptly and professionally.
• Operated cash registers to process payments from customers.
• Provided customer service support to ensure satisfaction.
• Received, processed, and stocked merchandise following store policies.
• Collaborated with team members to achieve daily goals.
• Participated in regular training sessions to improve product knowledge and service skills.
• Assisted customers with product selection and ordering process.

My father became ill in January 2020; he became hospital bed-bound and was unable to care for himself at all. I quit my job to become his full-time health taker and moved him to Sugar Land, Texas, to receive the best health care he could receive. I continued to care for him until he passed away in October of 2022, after which I went back to work.

• Used advanced skip-tracing tools to locate customers.
• Utilized social media platforms like Facebook and LinkedIn to uncover clues about a debtor's whereabouts.
• Provided customer service support to debtors by answering their questions concerning loans, and payments.
• Utilized online searches with advanced tools for precise retrieval of debtor contact details.
• Offered strategic advice for conducting complex locates.
• Oversaw concurrent projects ensuring deadlines were consistently met as directed by clients.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Provided training to new hires on office policies and procedures.
• Created spreadsheets in Excel to track data such as vacation requests and sick days.
• Monitored payments due from clients, and promptly contacted clients with past-due payments.
• Supervised staff members, organized schedules, and delegated tasks.